IDEs Support (IntelliJ Platform) | JetBrains

Lejia Chen

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Last activity July 15, 2025 14:30
Member since April 30, 2020 07:26
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Lejia Chen commented, July 15, 2025 14:30
Hi,Could you please reproduce this issue (stuck in "saving [project name] settings"), refer to the jstack section here https://intellij-support.jetbrains.com/hc/en-us/articles/206544899-Getting-a-...
- 0 votes
Lejia Chen commented, July 09, 2025 12:47
Hi,Could you please reproduce this issue again and collect logs from IDE main menu `Help | Collect Logs and Diagnostic Data`, upload it into https://uploads.jetbrains.com/, share us the upload id? ...
- 0 votes
Lejia Chen commented, July 07, 2025 13:16
Hi,> For example in the git quick access at the top sometimes I see the branch of the main project and sometimes of the secondary, very arbitrary.Could you please share a screenshot of `File | Sett...
- 0 votes
Lejia Chen commented, July 04, 2025 04:52
Hi,Could you please click IDE main menu "Help | Edit Custom VM Options:, add -XX:TieredStopAtLevel=1 in a new line, and restart the IDE to see if it helps?If it doesn't help, please click the IDE m...
- 0 votes
Lejia Chen commented, July 04, 2025 03:25
Hi,From your second screenshot, I see that the app is owned by the `admin` user, and the permissions for other users are `r-x`, which means they don't have write access to the file.I suspect that y...
- 0 votes
Lejia Chen commented, June 19, 2025 10:08
Unfortunately, we don't have any good suggestions here.Because this issue affects Chrome and postman, I think this should be a hardware issue. Maybe some of these apps, including PhpStorm, use some...
- 0 votes
Lejia Chen commented, June 19, 2025 03:46
Hi,Thanks for reaching out to JetBrains Support.For questions and problems related to plugin development, please use JetBrains Platform Community Forum (https://platform.jetbrains.com/), where you ...
- 0 votes
Lejia Chen commented, June 11, 2025 16:30
Thanks for the thread dump.We have found a possible root cause of your issue,and I created a bug report for you here:IJPL-191415 (PhpStorm freezes on the welcome screen or when opening projects (st...
- 0 votes
Lejia Chen commented, June 11, 2025 04:18
Hi,Your issue is highly a hardware issue or some OS issues because you have seen this issue in other apps except our IDEs.> 2. CPU - i9-14900K 24(!!!) cores I noticed that you are using intel 14 s...
- 0 votes
Lejia Chen commented, June 10, 2025 16:31
Unfortunately, there are no clues from your logs.Please reproduce this freeze issue, then refer to the jstack section in this article to capture two thread dump files of the IDE process at that tim...
- 0 votes