PyCharm won't recognize installed module
PyCharm can't find a module that is listed in the project interpreter for the virtual environment the project is assigned to. Redis is obviously installed but I keep getting ModuleNotFoundError at runtime. The run configuration specifies the correct (project default) interpreter. The working directory and environment variables are correct. If I source the environment from the terminal it is able to import the package but the PyCharm python console can't.
I'm running PyCharm 2017.1.4 on a Mac running macOS 10.12.5. I've read the post at https://intellij-support.jetbrains.com/hc/en-us/community/posts/205804439-ImportError-of-a-module-PyCharm-otherwise-finds but this shouldn't be a PYTHONPATH problem.
If anyone has any advice, I'd appreciate it! Thanks.

请先登录再写评论。
I've also deleted and recreated the conda environment and it hasn't helped. I was able to use this package several months ago when I last worked on this project.
Hi akoue2001! Do you have any directories in you project marked as Source Root? Also are there any custom modules named redis in your project? Could you please try a virtualenv with a name not starting with a digit?
Solved! The error had to do with the fact that there are two redis modules available: redis and redis-py. If you look at the screenshot above, the version of redis that PyCharm installed (3.2.0) is higher than the version that PyCharm has marked as "latest" (2.10.5). I installed redis-py 2.10.5 (the only versions of redis available are 3.2.0 and 2.6.9), which installed redis-py 2.10.5 and redis 2.10.5.
Process: I took your advice and created a new conda environment with all letters in the name. PyCharm generated a list of required packages (not including redis) and installed them. I hovered over the lightbulb icon and it asked me if I wanted to install redis and I clicked yes, so PyCharm installed the module (3.2.0). But even after confirming that the package was listed in the project interpreter settings, PyCharm still wasn't recognizing the module so I figured it might have been the discrepant versions, tracked down the 2.10.5 version, and installed it. Still don't understand why PyCharm downloads a module it can't recognize, but at least it runs.
Thanks for your help!
Thank you for investigation! I suspect conda installs redis server when you invoke:
and redis Python client when
so there is a confusion and PyCharm wrongly installs a server instead of a client.
I created a separate issue for the problem in our tracker, please follow: PY-24874.
Solved. I am now able to use the installed package. Please follow the step in this video: https://www.youtube.com/watch?v=RvbUqf3Tb1s.
Hello I am having a similar issue but for the life of me cannot figure it out. Any help would allow me to continue working.
I don't understand what is going on?