I had apply for a trial first with my school email, then I submitted a request with my school email and an official document for the free license

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I had apply for a  trial first with my school email, then I submitted a request with my school email and an official document for the free license ,but my school (WGU) domain is not recognized. I submitted an official document for proof. Does anyone know how long it takes for them to review my documents and obtain the license?

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Hello,

Thanks for contacting JetBrains. Please provide the email address you used when you applied for the free student license.
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