PyCharm Updates Fail to Install

Hello,

I am sorry for the negative experience. Could you please share some more details. Do you trigger update in the Toolbox or inside the IDE? 

Could you please grab the logs manually as described  in https://www.jetbrains.com/help/pycharm/directories-used-by-the-ide-to-store-settings-caches-plugins-and-logs.html#logs-directory and upload it to the FTP to the FTP

https://uploads.jetbrains.com/ and please let me know the filename. 

Hello,

The tool box is looking like installing but it is not installing stuck like this. I also add idea log file. 

Upload id: 2023_09_01_W1HXL12fXLhQwaRQFZPehd (file: idea.log)

Thank you

Hello, 

Could you please update the Toolbox to the latest version first:

Than, please click on the gear icon → About → Show logs.  Please upload a toolbox.log to the FTP as well. Thank you! 

If you have any AV or FW software, as a matter of test, please try disabling it. 

I tried it it does not update no matter how many minutes I wait due to it is installing status. (I tried with My AV and FW disable already)

If you suggest me uninstall and reinstall. It is your programming fault which it would be 3th update I am trying same progress! Better don't make any update or make it properly! I maybe have better solution to me stop subscription and use stable version as old paid customer over a year! Untill I find another IDE to use!

>I tried it it does not update no matter how many minutes I wait due to it is installing status.

So the update of Toolbox app fails too, correct? 

Click on the gear icon → About → Show logs.  Please upload a toolbox.log to the FTP as well.

Don't bother I forced uninstall and reinstall and now I am trying to fix my project folders! This is idiotic that I have to forced uninstall and reinstall after every update you do!. I will certainly cancel my subscription !

You were better company but you changed which I don't like

I just remove tool box and Pycharm then make a clean install. Now tool box immigrating everyday!!!!!!

What is that really a Joke!?? Your tool is really getting problematic and annoying! What is that? I don't need a new one everyday on my tool box fix it!

Hi Ozer, sorry to hear you are not satisfied with our product. 
We are sincerely sorry for the inconvenience! If you are still experiencing this issue, please manually delete the IDEs in this directory
C:\Users\Ozer\AppData\Local\JetBrains\Toolbox\apps\PyCharm-P

Congratulations!!!!!

You did another fail update. It is still applying patches over 30 mins. Therefore I am unable to use how is that? I think It would be best to cut subscription and use it without updates end of my subscription!

And without mention what is new there.

seriously no support? No solution???

Hi Ozer. I apologize for not getting back sooner. 

Regarding the first issue, you have already created a ticket in the bug tracker. Let's continue there TBX-10924.

 About the missing text in What's New.  I opened TBX-10894. This bug-fix release contains little of them, and it is only available at https://youtrack.jetbrains.com/articles/PY-A-233538146/PyCharm-2023.2.5-232.10227.11-build-Release-Notes