Sorry, ... email address is blocked. Please use another email address.

Hello, 

i have used a free license for being a student for over a year but now when i try to renew the license it says email is blocked. my email  id is : ****@studenti.unical.it.

 

Please help i would like to use pycharm and not vscode

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Hello,
 
Some educational domains are blocked due to the previous cases of license misuse. You can't get a license with such email instantly.
However, you can submit a request or renew your license with an official document.
 
To get a new educational license, please submit a form and attach your papers here: https://www.jetbrains.com/community/education/#students.
To renew your license, please log in to JetBrains account (https://account.jetbrains.com/) and click renew. Then select "Official document".
 
Such requests are processed by our managers in 2 weeks. If you need a license right now, please start a free trial.

Thanks!
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Hi, i submitted an official document 2 week ago and i don't know if someone see it because i have received no answer.

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Hello,

Thank you for reaching out to us. Please excuse the delay in getting back to you. Would you please send me your student email address that you used in your application and I'll check the system. 
A number of educational domains are rejected by our automated system for various reasons such as past instances of large-scale fraud. But the most common reason by far is simply that the university in
question allows students to keep their student emails after graduation, making a student email address alone insufficient for verification of enrollment. However, all students can use the option Official document for getting their free student subscriptions.
Thanks, I look forward to hearing from you.
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I have same issue here how can i send you my student email in order to help you check it up for me…. I tried official document but not receive any email, and i also tried the Github Student Pack and it tell my edu mail is blocked :((((

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Hello,

Thank you for your reply. Please excuse the delay in getting back to you. I'm sorry to tell you this, but without getting your email address that you used in your application for a student subscription, I cannot check the system to see what was going wrong.
Please send me this information and I'll be glad to help you.
Looking forward to hearing from you.
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Sorry for not providing my email address. Here is my address 21a100100005@students.hou.edu.vn ….
*to cover what i mention previously:
- I used my edu mail and provided official docment but not receive any mail
- I tried using my github student pack but the domain of my email still not valid

0
Hello Ninh An,

Thank
you for reaching out to us. Please excuse the delay in getting back
to you. A number of educational domains are rejected by our automated
system for various reasons such as past instances of large-scale
fraud. But the most common reason by far is simply that the
university in question allows students to keep their student emails
after graduation, making a student email address alone insufficient
for verification of enrollment. However, all students can apply with the option Official document.
I approved your application. Please check your mail for our confirmation letter. 

Feel
free to reply this message if you have any questions or need any
assistance.
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I sent my documents to you and also tried through githab, but they write that my account is blocked. What can i do?

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Hello,

Thank you for your reply. Please check your student email address for our confirmation letter. Your application was approved by our team.
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Hello,

I sent you my documents and tried through githab as well, but they are writing that my account is blocked. How long do I have to wait by any chance? Could you tell me the exact deadline?

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Hello,

Thank you for reaching out to us. Would you please send me the email address that you used in your application? I'll check the system for you.
Thanks, I look forward to hearing from you.
0
Dear Trịnh,

Thank you for applying for the JetBrains Product Pack for Students.

Unfortunately, you are not eligible for getting an annual free student subscription because your graduation date was in 2021. We grant student subscriptions if the student continues his/her studies for at least 6 months after the application’s date.
You may find it useful to check out the free [educational tools](https://www.jetbrains.com/education) that JetBrains provides, use our free evaluative subscriptions, our free IntelliJ and PyCharm community editions, or consider purchasing an [individual subscription](https://www.jetbrains.com/store/?fromMenu#edition=personal) (annual or monthly), which is much cheaper than a regular business/commercial subscription with your Graduation Discount 40% off annually or on a monthly basis.
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Hello,

Thank you for your reply. Please send me your email address that you used in your application.
Thanks, I look forward to hearing from you.
0
Hello  InBeom Seo,

Thank you for sending your student email address. I approved your application with the option Official document linked with this email address. Please check your mail for our confirmation letter.

Feel free to reply this message if you have any questions or need any assistance.
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My account has the same problem.  I'm from Sichuan University, China. It seems like that my student email has been blocked. My student email is 2021141460252@stu.scu.edu.cn. Cloud you help me?

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您好,

感谢您的反馈。经过查询,2021141460252@stu.scu.edu.cn (mailto:2021141460252@stu.scu.edu.cn)在系统里并没有任何申请记录,也就是说,您可能只是在申请界面尝试了申请,但申请并没有成功提交,这可能是域名受限所致,建议您用 ’官方文件/Official document‘ 的方式来提交申请(需要提供学信网学籍验证报告)。

如果仍然有任何其它问题,我们非常乐意提供帮助。

Hello.

Thank you for your feedback. After checking, 2021141460252@stu.scu.edu.cn (mailto:2021141460252@stu.scu.edu.cn) does not have any request record in our system. In other words, you may just try to apply in the application interface, but which has not been submitted successfull, maybe due to  the domain name had been blocked. My recommendation is, you can submit the application in the form of 'Official document' (tips: you need to provide the verification report of Xuexin.com's school status).

If any further question,pls don't hesitate let me know.
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Natalia Kuznetsova 
My email hungnvhe176200@fpt.edu.vn was also blocked.
I tried using my github student pack but the domain of my email still not valid
Please help me check
Thank You

0
Hello,

Thank you for your feedback. After checking, hungnvhe176200@fpt.edu.vn (mailto:hungnvhe176200@fpt.edu.vn) does not have any request record in our system, maybe due to  the domain name had been blocked. My recommendation is, you can raise request in the form of 'Official document'.

If any further question, pls don't hesitate let me know.
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Chenjie Liu
My email 17020682@vnu.edu.vn was also blocked.
Please help me check
Thank You

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Hello,

Thanks your feedback.Per checked, the request from hungnvhe176200@fpt.edu.vn (mailto:hungnvhe176200@fpt.edu.vn) have been reviewed and unfortunately rejected. Please check our reply about Request ID: 10122023/13281687 and Request ID: 24112023/13184021 for more detail. We will need to have some additional information in order to review it if you decide to reapply, and please attach your bonafide letter in English/registration certificate/your paid student fee receipt (if applicable) that has to show your full name, the expected date of your program completion and 2023/2024 academic year. We grant student subscriptions if the student continues his/her studies for at least 6 months after the application’s date.

If any further question, pls feel free let me know.
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Chenjie Liu 
my email is es-Ahmed.Salem2024@alexu.edu.eg i have sent a request an no response yet
thanks in advance

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Dear Ahmed,

Thank you for applying for the JetBrains Product Pack for Students.

We are writing to you regarding your student license request. We will need to have some additional information in order to review it. Please apply again and attach your bonafide letter in English/registration certificate/your paid student fee receipt (if applicable) that has to show your full name, the expected date of your program completion and 2023/2024 academic year. We grant student subscriptions if the student continues his/her studies for at least 6 months after the application’s date.
Once you have reapplied, please inform us by replying to this email. We will prioritize the review of your application.
Thank you for your understanding!
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My email is thenv.b19cn666@stu.ptit.edu.vn and it has the same problem as above.

Please help me check.

Thank you !

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Hello Nguyễn Văn Thế,

Thank you for reaching out to us. Please excuse the delay in getting back to you. I approved your application with the option Official document. Please check your mail for our confirmation letter.
In case of any further questions, please, do not hesitate to contact me.
1
Dear 유정,

Thank you for applying for the JetBrains Product Pack for Students.

Your application was denied because you did not provide a copy of your student ID, transcript, registration certificate or other supporting documentation about your registration after your return from the leave that would end on February 28, 2024. Please feel free to reapply with the required information.
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Hi, I got the same problem, So i applied with Documents.
my email is 042202823@ecampus.ut.ac.id and I've provided my Student ID Card and Transcript.

Please help me check.
Thank you.

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Hello Awal,

your request 15012024/13478464 has been approved,
thank you.
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My account has the same problem. I'm from Huazhong University of Science and Technology, China. It seems like that my student email has been blocked. My student email is yizh@hust.edu.cn. Cloud you help me?

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Hi Elena, 

I have the same problem, so I have applied with Official documents.
My email swgichuki@usiu.ac.ke and I've provided my Student ID Card.

Please check.

Thank you.

 

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Hi, developer, 

I come from PolyU, HK,  and I don't know why my student account shown locked as I already applied GitHub student pack. My student account is : 21106181D@connect.polyu.hk, could you help me or give me some guidance to solve the problem?

Thank you.

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