AI Assistant Will Not Activate in WebStorm or IntelliJ

Could you please enable debug logging by adding the following lines to Help > Diagnostic Tools > Debug Log Settings..:

com.intellij.ml.llm
com.intellij.util.io.HttpRequests
com.intellij.util.proxy.CommonProxy

restart IDE, reproduce the issue again and share your IDE logs (Help > Collect Logs and Diagnostic Data)?
Log can help us analyze the issue deeper and find the root cause.

You can upload the zipped logs here: https://uploads.jetbrains.com, just provide the uploaded file ID. Thanks!

I am facing the same issue. I followed your instructions above and uploaded my zipped logs. The uploaded file ID is 2023_12_09_2Am7tFiMNzt1Gx9bUEaifW

Faithman 
Please try the workaround mentioned in the YouTrack ticket reported for this bug: 
https://youtrack.jetbrains.com/issue/LLM-1519/AI-Assistant-does-not-authenticate-user-with-Get-Started-button#workaround
And follow the YouTrack issue for further updates. 

The workaround worked. Thank you.

I am not able to use the link you posted, as I am getting a server not responding error on the You Track page.

Just in case it is something different, here is my Upload ID: 2023_12_09_U9po8dFoDBaNppbarJ3jm8

@... 
You should be able to access this link: https://youtrack.jetbrains.com/issue/LLM-1519.
In case you still cannot, here is the workaround from it:

1. Log out and log in again to your JB account via lower left corner of Help > Register... dialog.
2. Remove and reactivate the IDE and AI Assistant licenses in the same dialog
3. Restart the IDE.

Thank you. That solved the problem. 

Ivan Pajic Just curious, Will AI Assistance be included in the Educational pack?

Wj1g14 
AI Assistant is an individual plugin, and it is not planned to be included in an IDE license/pack.
Free AI Assistant trial (7 days) is available for users with valid paid IDE subscriptions. For now, AI trial is not available for educational/student IDE licenses. However, this decision may change in the future. Alternatively, AI Pro license can be used with educational/student IDE license.

I am facing the same issue in Intellij IDEA. I followed your instructions above and uploaded my zipped logs. The uploaded file ID is

Upload ID: 2024_01_09_axTX1m2spWHXrFq6hGCAtx 

Hello Ivan Pajic , it also doesn't work for me in Intellij. I tried to log out, log in, and reactivate the license, but it didn't help. The attached log file is 2024_10_15_2BcG43c8jMfJQUv6CBVFsb

Hello Nikita,

In the provided log I see the following error:

2024-10-15 13:15:42,385 [   4682]   WARN - #c.i.m.l.c.m.LlmProfileService - Exception during request to https://api.jetbrains.ai/user/v5/llm/profiles with code 451: Handler is unavailable due to geo-restrictions
ai.grazie.model.cloud.exceptions.HTTPStatusException$UnavailableForLegalReasons: Exception during request to https://api.jetbrains.ai/user/v5/llm/profiles with code 451: Handler is unavailable due to geo-restrictions
	at ai.grazie.model.cloud.exceptions.HTTPStatusException$Companion.from(HTTPStatusException.kt:236)
	at ai.grazie.client.ktor.extensions.ExceptionExtensionsKt.of(ExceptionExtensions.kt:10)
	at ai.grazie.client.ktor.GrazieKtorHTTPClient.get$suspendImpl(GrazieKtorHTTPClient.kt:96)
	at ai.grazie.client.ktor.GrazieKtorHTTPClient$get$1.invokeSuspend(GrazieKtorHTTPClient.kt)
	at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
	at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)
	at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:608)
	at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:873)
	at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:763)
	at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:750)
Caused by: ai.grazie.utils.http.JsonKtorHTTPClient$KtorHttpException: Exception during request to https://api.jetbrains.ai/user/v5/llm/profiles with code 451: Handler is unavailable due to geo-restrictions
	at ai.grazie.utils.http.JsonKtorHTTPClient$sendAndWaitBody$2.invokeSuspend(JsonKtorHTTPClient.kt:217)
	... 6 more

Is your location in the JetBrains AI Service Territory Limitations list? Do you use a VPN?