PHPStorm 2024.1 crashes daily - what's the best way to report this?

After upgrading to 2024.1 a few weeks ago PHPStorm crashes on a daily basis. I haven't found a pattern yet. Sometimes it's when I'm actively using it, other times it's just open in the background. 

The crash reports are being sent to Apple every time but I don't know how helpful this is for JetBrains. Is there a better way to report these crashes? Just want to make sure JetBrains is getting the information they need.


Hi diego ,

Please send logs from Help | Collect Logs and Diagnostic Data. You can use the following link to upload them: and share the ID here after that.

Alternatively, you can submit a request via Help | Contact Support or here


Posting this here in case anyone else comes across this issue.

This points to the known issue that is filed here:
As a workaround, please add -Dsun.java2d.metal=false in Help | Edit Custom VM Options and restart the IDE.

Thanks for your help Anastasiia Zyrianova!


I have the same issue after updating to 2024.1. PhpStorm keeps shutting down. I send a report for each incident, about 5-6 times a day. Is there a way to revert to the previous stable version?


Hi Sergey Goryachev ,

As the issue may not be related to the one described above, please submit a new request at or via Help | Contact Support in the IDE.

P.S. Just in case, all PhpStorm versions are available here: