No Invitation Email being sent
Two days back I as a github student opted in Jetbrains to use the products, I did fill in all the fields and claimed that the invitation email has aready been sent.
I am open to provide any additional details. I also did send an email to the sales@jetbrains.com
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Thank you for reaching out to us. Please
note that GitHub's and our student checks are different. Sometimes we cannot issue licenses by email or GitHub account alone.
We would be happy to help you to solve your issue, and will just need a little more info. Please send me any officially issued document with your full name and confirmation of your current student status
in 2023/2024 academic year for validation of your JetBrains account ownership and eligibility.
Thanks, I look forward to hearing from you.
After getting this documentation I'll help you to solve the issue.
Thanks, I look forward to your response.
Thank you for sending your supporting document. Would you please let me know the email address that you used in your application for a student subscription? It will help me to check the records.
Thanks, I look forward to hearing from you.
Hi Natalia Kuznetsova
kennethmtv.km@gmail.com
Is the email I used.
Thank you for sending your email address. Unfortunately, our records don't show any application linked with it. Please log in to your JetBrains account, click the dedicated link Renew my Education Pack, fill out the form with the option OFFICIAL DOCUMENT (the third tab), attach your up-to-date supporting document, and submit the form. After a successful submission of the form you should get our notification.
Please, contact me after getting our notification that your submission is successful, and I'll review your application as soon as I hear from you.
Thank you Natalia,
So happens all did was go and use my github student verification and this time the email came through, I don’t how it happened but so happened like magic. And am so happy already started working on my projects thanks very much atleast I have vast knowledge now. On how to walk around these errors next time I come across them.
Stay blessed!
Thank you for your reply. I'm glad to hear that your application with the option GitHub and your email address was successful, however, as I wrote to you in my previous letter, our checks are different from GitHub's ones. I notice that in your supporting document that you sent to me as the confirmation of your eligibility the name of the student was NABUDERE KELVIN, that differed from your name Kenneth Matovu. Therefore, according to our requirements, if we notice some irergularities, we should suspend the subscription. Please note that our free student subscriptions are non-transferable.
Please send me your own supporting documents with the confirmation of your student status and a copy of your local ID with your full name for verification of your eligibility (all sensitive information can be blurred). Please send me your documents in the PDF format.
Thank you for understanding! Looking forward to hearing from you.
Hi Natalia it’s problem solved managed to figure out where the issue was and sorry about that in our culture you have the names of your father as part of your names so that is why. Thank you!
However the university decides to use dynamically issue us documents basing on your names.
🙏🏾 Thank you for your help.
Am kindly requesting if my document wont be shown publicly via this chat. Thank you!
Thank you for your reply. After getting the required documents I'll be glad to provide you the access to the issued subscription via GitHub. Please note that no documents are shown publicly.
Looking forward to hearing from you.
Hi Natalia,
Thank you so much, I finally reached to our university registrar office to make required changes to my statement of results, am sorry for this mistake and I assure you it will never happen again. I love JetBrains and has really increased my productivity at campus right now we broke off last week for holidays but am not taking it lightly because I also have projects to work on which require the tools, am submitting my statement of results in addition to my GitHub student pack.
I will be glad and Thanks so much for the help support and guidelines and spotting that what changes needed to be made inaccordance with the account details.
Thank you for your reply and sending your supporting document issued in 2022. Please note that in order to get a free student subscription you should provide up-to-date supporting document showing 2023/2024 academic year and the expected date of your program completion . You can send me a copy of your paid student fee receipt for 2023/2024 academic year as the confirmation of your current active student status.
Thanks, I look forward to hearing from you.