JIRA: Help us help you.
I was referred to the forums by one of our rabid JIRA users saying that some rabid IDEA users weren't such big fans. I'm here to change that :)
I suppose I should explain myself - I'm one of the two founders of Atlassian - http://www.atlassian.com - the developers of JIRA.
I've also been an IDEA user since it was a JBuilder plugin, JIRA was completely developed using IDEA and every single one of our developers uses IDEA. So I'm not some big stuffy corporate CEO, I'm most certainly a developer at heart.
We pride ourselves on being an open, reactive company - here's your chance to test us.
I can't promise to fix everything in a week, but we will do what we can to make the transition as painless as possible, whilst hopefully showing you why JIRA has so many advantages over the old tracker system :)
I've read through all the threads, and here is what I think the main "pain points" are in the transition to the new system. Once we've worked out a comprehensive list of these problems, we can work to improve things.
Please correct me if I'm wrong or have missed any major items here:
- JIRA has no text formatting in comments
- "I can't understand how to create an issue in JIRA"
- I can't see what issues were fixed in version X?
- I can't search a custom field
- I can't search for issues where build # is between 500 and 508
- JIRA doesn't assign individual modules/components to individual engineers
- Do we need a "two step" system to handle issues in JIRA and the trackers, keeping development issues separate from spurious reports?
- should we duplicate issues between JIRA and the tracker?
- I can't see RSS feeds without assing my username and password
- Can issues be hidden from the public, while sharing others?
- Should a "select group of the community" have access to JIRA?
- How do I get "new / updated issues" in my RSS aggregator?
Did I miss any current problems?
Please feel free to sing out here. I'll respond to these points individually below.
Cheers,
Mike
请先登录再写评论。
Dmitry Jemerov (JetBrains) wrote:
Also note that the IDEA JIRA plugin was not developed by Atlassian
either. I've always intended to make it open source, only, I've just
never published the source, or decided upon a licence thou.
Mark
Another problem is, I can only search for issues in one project. IDEA now has 3 projects, which all have issues. I'd like to search in all 3 IDEA JIRA trackers at once.
Keith Lea wrote:
The way I've got the plugin working now is that simple searches will be
run against all servers. Saved filters against the particular server
there on.
You can grab the plugin from the cruise build from the URL I mentioned
earlier to try it...
Robert,
Completely OT, but anyway: would you mind writing your comments above
the quoted original instead of below? Your always worth reading comments
would then be visible without scrolling to the bottom first...
Martin
Robert S. Sfeir wrote:
>>I am not really sure how we can solve the comment<->newsgroup issue
>>effectively unless the Atlassian guys come up with some elegant solution.
>>The flexibility of JIRA is in that it allows to get RSS feeds for ANY filter
>>you create which comes very handy for a lot of purposes. However, I do
>>agree that it does not solve the task of watching the whole project in a
>>usable way, which I myself, as you can understand, am missing a lot as well
>>:)
>>
>>We have thought of a great way to improve the usability of JIRA, for
>>developers and EAP'ers, by developing a plugin for IDEA which would greatly
>>improve a lot of issues. I am seeking ways to do that.
>>
>>Yes, you are correct, we are a bit selfish in that we went the JIRA path
>>mostly for our internal benefits, not for EAP's. However, I am not sure if
>>this is a bad thing today. We want to improve a lot of things, if the old
>>way to work with requests is usable for EAP but hard for us, what is good
>>about it anyway, since you can submit and track requests easily but not get
>>it fixed, or get it marked "To be discussed", or even the famous "Open, No
>>version assigned, Low priority"?
--
Martin Fuhrer
Fuhrer Engineering AG
http://www.fuhrer.com
Robert and Martin,
Would you mind reducing the quoted original to the core part you are
replying to or remove it at all? Currrently the information/overhead ratio
is not that high ;)
--
Friendly,
Tom
Which doesn't matter that much if the less important part is below the
more important part... :)
Thomas Singer (MoTJ) wrote:
--
Martin Fuhrer
Fuhrer Engineering AG
http://www.fuhrer.com
On Mon, 14 Feb 2005 07:50:49 +0100, Martin Fuhrer wrote:
Please tell me I'm missing a joke here...
--
Mark Scott
mark@codebrewer.com
> Because it messes up the order in which people normally read text.
>> Why is top-posting such a bad thing?
>>> Top-posting.
>>>> What is the most annoying thing on Usenet?
regards ;)
Karol
In article <cupho8$s1t$1@is.intellij.net>,
Martin Fuhrer <mf@fuhrer.com> wrote:
But I like it better on the bottom ;)
Guys really, we've been posting for years now you wanna pick one side or
the other?
R
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Martin Fuhrer wrote:
| Robert,
| Completely OT, but anyway: would you mind writing your comments above
| the quoted original instead of below? Your always worth reading comments
| would then be visible without scrolling to the bottom first...
| Martin
|
I suggest you take a look at t-prot, which takes care of this problem for mail/news readers which allow an external text filter.
It also handles the problem of TOFU (Text oben, full-quote unten).
http://freshmeat.net/articles/view/1235/
http://www.escape.de/users/tolot/mutt/
/Kreiger
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What I want to know is what happened to the Jira guy who said he wanted
to help us, then not a peep for the rest of this thread.
R
Hello Robert,
He realised he can't dream of satisfying this spoiled community, and gave
up. We'll have the old tracker back soon. ;)
Andrei
Well, we only purchase a JIRA update, when it will contain the
wiki-styling; we also need it ourself ;)
Tom
Andrei, Robert,
I kindly ask you to be more tolerant to Mike here. He's the last one who
deserves blaming. There's nothing amazing he or anyone else from Atlassian
doesn't reply anymore in this thread 'cause everything needed to be said
already said and other "jira-sucks"-like messages aren't meant to be replied
on. Hopefully they're already working on helping us and you right away.
Blame us, JetBrainers because we already used to :) Finally, it's our game.
-
Maxim Shafirov
http://www.jetbrains.com
"Develop with pleasure!"
>> What I want to know is what happened to the Jira guy who said he
>> wanted to help us, then not a peep for the rest of this thread.
>>
>> R
>>
Maxim
I saw few - if any - such messages, but rather many detailed and
objective functional complains. And that was exactly what he was asking for.
Alain
In article <c8a8a1bf4bc48c6e1a36a2b9270@news.jetbrains.com>,
Maxim Shafirov <max@jetbrains.com> wrote:
Not trying to beat up on anyone honestly. It's just that I guess we're
used to some feedback on the list of things we mentioned. I think the
least of which would be to simply post something to the effect of "OK
here is what we can help you with in the short term, in the long term I
think we can address this"... After all he did come in and ask for
feedback, it's polite to respond :) or maybe I'm just so dang spoiled
by JetBrains I don't know what reasonable expectations are anymore.
R
Robert S. Sfeir wrote:
I'll give Mike a ping on IM the next time I see him, I know he's busy
setting up their new New York office currently and seems erratically
contactable. But hopefully we'll pin him down.
Thomas Singer (MoTJ) wrote:
Actually, I was talking to Charles last night about this, he's one of
the main Confluence guys and I was bitching that the new 3.1 release
still didn't have wiki support. His answer "blame me, I didn't get it
done in time...".
Hopefully we won't wait much longer...
Hey guys,
I believe Jive (the makers of the forum) are actually working on the single sign on between JIRA and Jive. JIRA uses Seraph - http://opensource.atlassian.com/seraph - for it's web app security and authentication.
Writing a new Authenticator should be pretty simple for JB, but then again I'm not sure what their Jive storage is backed by.
Cheers,
Mike
I must say at this point our thanks to Mark for the plugin - it really IS neat in what it can do already, and with 3.0 it's capabilities can really be expanded hugely by combining it with a server side plugin as well (to add new remote services).
We are working with him as best we can to get him what he needs to work on the plugin. Open Sourcing it will help as then we can help with code and patches ourselves.
Cheers,
Mike
Yes - the new rendering engine did take a lot longer than we thought. The classic "We can rewrite it in 2 months" syndrome of software development - however it ended up taking 6.
Needless, Confluence 1.4 DR4 shipped with the new renderer as the default, so once the 1.4 DR series is over it will be rolled into the next JIRA release.
I'm hopeful that will be 3.2.
Cheers,
Mike
I have been a little busy in NY, but we also have some guys on holiday in Sydney so the workload is large now. That's no excuse though.
I'm eminently pin-downable! http://confluence.atlassian.com/display/~mike@atlassian.com - I'm not hiding :)
Cheers,
Mike
Robert,
Yes - I was indeed asking for feedback. We really do appreciate the feedback we've received here so far. It will all get worked back into the product over time, I assure you.
I have set aside a good chunk of time this afternoon to reply to everything - so apologies in advance for the torrent of replies ;)
Cheers,
Mike
Maxim,
I think we're both in the same boat here. I've read plenty of EAP forum threads where JB take a beating with grace - I suppose this is our turn ;)
But like they say - 1 customer who tells you your product sucks is worth 10 customers who just tell you "it all works perfectly". You can't improve if everyone thinks it's done.
Mike
Peep - I'm Mike - the JIRA guy :)
Mike Cannon-Brookes wrote:
Just a quick word on this, I've finally decided on a licence and I'm
going to go with the Apache 2.0.
I've just got configurable columns working and am just tidying that up
and should hopefully be making a public release by the end of the week.
Mark
Mate,
Long time no see - congratulations again on your little bub, great to see you back on deck!
I'm glad to announce that Mark has kindly volunteered to work on an Open Source JIRA <-> NNTP plugin bridge, in exchange for Atlassian kindly volunteering him some new hardware :)
Also the plugin is being Open Sourced so that anyone who wants to improve it can.
I think the important thing to focus on here is that we're moving forward and improving things for everyone. Obviously JIRA seems to have improved things for JB (which is a good thing - remember, their time is prehaps the most precious resource here), now we/they need to focus on helping the community get to a level beyond what they had before.
I think the JIRA <-> NNTP bridge is a good way to start that, hence why we're investing our money / time in it.
Like I said, there are no instant solutions here but we are working towards them.
Cheers,
Mike
Well, one JIRA solution here is a subscribed filter.
Say you want to watch all new issues that are created in Project X?
Easy enough:
- create a new filter - project X, created in last 24 hours.
- save the filter
- subscribe to the filter every 24 hours
You will now get an email once a day with the new issues.
If you don't want to get it if there are no issues (this is useful for 'alert' style scenarios - ie email me all issues past their due date), there is a checkbox toggle for that too.
You could also watch the RSS feed of this filter if you prefer RSS to email.
Mike
Alain,
I'm sorry you feel that way. We're certainly not trying to steal time from you.
Might I ask (I only used the old tracker a few times), why submitting an issue in JIRA is any more laborious?
As I mentioned just previously, we are sponsoring Mark to work on an Open Source newsgroup plugin just for the EAP program. That should also go a way towards restoring your NNTP loving :)
However, I think you have to realise that not all people actually like the newsgroup interface. For me, I much prefer email and RSS interfaces personally! I'm not trying to convert you, more point out there there is no "one way" to do things.
Cheers,
Mike
Against this tide of lamenting for the old tracker, may I add my 2c....
Personally, and FWIW, I absolutely hated the previous incarnation of the tracker. The feeling is rather universal amongst our 300+ intellij users.
The old tracker was horrible for ... tracking issues...
For me a forum is a very different thing to an issue tracker.
You can search back and find posts, from myself, to the effect of "when are you going to dump this shite and use a proper issue tracker... like Jira?" :)
Its interesting to see how different user groups can have such polar opinions :)
-Nick
BTW: NNTP/newsgroup access is going to be of little use to many corporate users - where nntp is blocked by the firewall...