Link Errors from Support

I have written for support twice in the last couple of days, to phpstorm-support@jetbrains.com

I get a response, "Our support team is looking into your request. It was logged as #99999999
I have changed the number!

I am asked to upload a file, and when it is uploaded, tell them the ID, or continue the conversation at
https://intellij-support.jetbrains.com/hc/requests/99999999

But twice now, the “requests” link supplied, gives me a 404.  
Is there any way round this? Emailing again just gave me another ID, which was also 404.

 

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Hello Pete Clark,

The response from Support was sent to you yesterday. Please check the email address from which the request was sent - com***********@*****sta.com. It is possible that the email got to the Spam folder somehow.

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Thank you, yes, it was sent at 23:58 my time, and I have only just opened the office. It wasn't in the spam, I have only just opened the mail system.  Thanks for the response, it was sent 7 or 8 hours after I added the post here.

But the issue with the link that you sent me, still exists. Although I don't need the link now, both support links that you sent me still give a 404.  I wonder if this affects other clients as well.

 

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This may happen if another email address was used when submitting the initial request. 

Please email me and we will sort this issue out too.

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