Can't get profile information error

Please enable debug logs (Help - Diagnostic Tools - Debug Log Settings...) for the following categories

org.jetbrains.plugins.github

Then please reproduce the issue and share the entire logs folder zipped as per https://intellij-support.jetbrains.com/hc/en-us/articles/207241085-Locating-IDE-log-files

You may upload them to: https://uploads.jetbrains.com/ 

Sure, Dino. Please check the following file

Upload id: 2024_09_19_MAbvUEdCrbCVnDjbvFxkqu (file: ken-Can't get profile information error-idea.log)

Does the issue occur if you use https instead of just typing github?

Also, are you having issues accessing github from your browser?

Is github reachable from the terminal inside iDE? Please try sending a simple ping or curl request.

Yes, tried but got the same error by accessing github from browser(authorize successfully on website page, but same error in IDE)
 

Also, github.com is reachable from terminal in IDE.
 

A tricky method to work it out is setting SSH key on github setting page. 

Afterwards, clone the project in my mac terminal then open in IDEA. Using mac terminal to commit and push my changes. :)

Even though that method works for me, I still want to use the token in IDEA.

Can you try to make an api request from the IDE terminal towards the Github repo?

Or via http client: https://www.jetbrains.com/help/idea/http-client-in-product-code-editor.html

Does that work? 

tried in IDE termininal but failed. Not sure why (:

Hi,

What is the response? Did you try the http client? 

Yup, correct my reply this morning.

 Regarding the api request towards github repo, both terminal and http client are working fine.

but IDEA still can not recognize the token:

Attach the pic for above error:

How is the terminal working fine when the response is 301 error and response body is empty? 

What kind of request are you sending? 

Using like this:
 

curl -H "Authorization: token ghp_TOKEN" https://api.github.com/repos/octocat/hello-world
 

What happens when you try oauth method? What is the error message you get? Can you try this and re-send logs please? 

Sorry to update: The pic for error is from “login github via token”in IDEA.  Not for api request

Regarding all the api requests via terminal and HTTP, we are following the github guideline:

https://docs.github.com/en/rest/quickstart?apiVersion=2022-11-28

attach the log here:

Upload id: 2024_09_20_HKc2jkM6zbdh5n56bWEc4G (file: ken-Can't get profile information error-idea-02.log)

The Key logs for error in IDEA:

2024-09-21 02:42:59,824 [ 21281] FINE - #o.j.p.g.a.GithubApiRequestExecutor - Request: https://api.github.com/user get profile information : Connecting

2024-09-21 02:43:01,928 [ 23385] FINE - #o.j.p.g.a.GithubApiRequestExecutor - Request: GET https://github.com/user : Connected

2024-09-21 02:43:01,939 [ 23396] FINE - #o.j.p.g.a.GithubApiRequestExecutor - Can't get profile information

org.jetbrains.plugins.github.exceptions.GithubJsonException: Can't get profile information

Can't parse GitHub response

at org.jetbrains.plugins.github.api.GithubApiContentHelper.readJson(GithubApiContentHelper.kt:91)

at org.jetbrains.plugins.github.api.GithubApiContentHelper.readJsonObject(GithubApiContentHelper.kt:63)

Maybe the answer is:   RESTApi from github is working?

As we can check the above requests I sent to github,  all of responses is 301 error and response body is empty.

Trying to contact github team?

Can you please provide full logs?

Also, please enable debug logs (Help - Diagnostic Tools - Debug Log Settings...) for the following category: 

org.jetbrains.plugins.github

And reproduce the issue.

Are you sure you are using the right token? 

Sure，"Log in to Github page" and “Login with token” are reproducing now:

Firstly, the token is definitely valid, generated last week.

Then, “Log in to Github” is also failed, even though the web page is normal.

The logs is uploaded now

Upload id: 2024_09_30_EEJ9rsTvSPCwnu4SKseuok (file: idea.log)

Hey Dino, why not set up a call in Skype/Zoom/Teams/Google chat? Hope we can talk and resolve it quickly, if possible.

Unfortunately, we do not offer such service. 

Can you please open http request file in the IDE, and send a request:

GET https://api.github.com/user
Accept: application/json
Authorization: token ghp_token

What is the response? 

As we can see to get user info from the above request:

According to the document they sent, I changed to request for events in user repository, then it is success!

However, we still can not login github in IDEA via that token:

That's the problem what I trying to say, and I kindly feel lost : )

Hi Ken,

Please see: https://github.com/desktop/desktop/issues/16072

Please try to reach out to github. 

Sure, I will.

Hey KenSpeedIt , are you able to resolve this issue? I am facing same while accessing github copilot. First thing I have done is verify my email in github but still same issue is coming. idea. debug logs pointing that Jetbrains git plugin is broken while connecting to github. Please note I am only trying to connect to github to access github copilot but our actual repo is in some other VCS repo (not in Github) if that setup is breaking github plugin in Jetbrains?

Dino Letic - Git and Github coplit plugins are managed by Jetbrains?

Copilot is not managed by us. Our Github plugin is indeed. Logs would be helpful in this case.