Your product re-install and upgrade experience sucks
I have installed multiple JetBrain products on my PC, like Rider and WebStorem, but I don't use them too often, maybe once per several months. Every time I need to use them I want to use the latest version so I try to download from the website and installed again
However, even the install process ask me whether I want to overwrite the previous version and I said yes, but it NEVER works. The overwirte always failed. And after I install the new version, the old version uninstall feature doesn't work anymore. So there is always multiple version for the same product, and I have to delete them manaully on my PC.
This sucks
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To investigate further can you please collect the idea‑updater.log, it should be under %LOCALAPPDATA%\JetBrains\WebStorm<version>\log (the version should be the one you updated from) and upload it to our secure server https://uploads.jetbrains.com/
We did address this issue in the past, we would need to investigate if there was an edge case we have not handled. Thank you!
Best regards,
Uros Glogovac
IntelliJ Support