Pycharm crashes right after launching it

Hi,

The problem is as follow:

First, we I run a python script in pycharm, it stops at some point with the message (using windows 10): Process exit with code (often) 0x00000005.

Then the blues screen of death started to happen when using pycharm and python inside of it.

I tried to debug the problem but couldnt find it, so I reset my system.

Now after a fresh installation, pycharm keeps crashing right after some time after launching it. I uploaded the logs here:

Upload id: 2021_06_16_HvTJKphFfeQmKAdE (file: logs.txt)

Thanks in advance!

1

Hello, 

First of all please try to start the IDE with default settings by renaming config folder https://www.jetbrains.com/help/pycharm/directories-used-by-the-ide-to-store-settings-caches-plugins-and-logs.html. Will it make any difference ? 

Please grab all logs manually as described here https://www.jetbrains.com/help/pycharm/directories-used-by-the-ide-to-store-settings-caches-plugins-and-logs.html#logs-directory and upload it to the FTP. 

0

Hi Antonina,

Thank you for replying!

Pycharm did not crash yet after I started it with the default settings. However, my python project did crash with the same exit code:

Process finished with exit code -1073741819 (0xC0000005)

This was the first problem that occured before I had to reset windows. I suspected that I have hardware problems but the diagnosis did not show that. Also the problem is only in pycharm. Also note please that the python project was running without problems a week ago.

I uploaded the entire logs in a zipfile here:

Upload id: 2021_06_17_956P5oXZzuANwans (file: log.zip)

 

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>Also the problem is only in pycharm. 

Do you mean running the project out of PyCharm (in terminal/command line)  does not crash? 

If yes, please feel free to submit an issue at https://youtrack.jetbrains.com/issues/PY with a simplified project attached and logs. 

 

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It also crashes for me since yesterday. PyCharm professional is than frozen and just shows a black screen.

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If PyCharm hangs and becomes unresponsive, please submit an issue to https://youtrack.jetbrains.com with the following:

- logs from **Help | Collect Logs and Diagnostic Data**
- Several thread dumps collected according to https://intellij-support.jetbrains.com/hc/en-us/articles/206544899 using the `jstack` utility while IDE is being unresponsive
- Any known steps leading up to the crash?

If, however, you have BSOD screen or the whole system crashes, it could indicate a hardware/driver problem. A good place to start is to check your memory with https://www.memtest86.com
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