You already have a JetBrains Educational Pack. Please check your JetBrains Account. problem
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I graduated from high school and entered university. I tried to apply using my university email, but I got this message ‘You already have a JetBrains Educational Pack. Please check your JetBrains Account.’ and the renewal won't go through. What should I do?
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Hello!
Please submit a request using https://www.jetbrains.com/support/sales/?responseType=email-sales, and my colleagues will assist you.
Thank you for your request. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your GitHub username, send a screenshot of your GitHub profile with your name and the date of being verified as belonging to a student, your student email address
and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
Looking forward to hearing from you.