Student license missing from my JetBrains Account

创建于 2026年07月29日 13:13

Hello,

I received confirmation that my JetBrains Educational Pack was approved on January 17, 2026.

My JetBrains Account uses the email telio.letalle@etu.umontpellier.fr, but it shows "No Available Licenses".

I also cannot submit a new student application because the website says that this email address has already been used to submit a request.

Could you please restore or reattach my educational license to my JetBrains Account?

I can provide the original approval emails if needed.

Thank you.

2026_07_29_X35A9UZ8BCzRsFuLvxdNk5

1 条评论

Natalia Kuznetsova

创建于 2026年07月30日 08:28

Hello Telioletallesae,

Thank you for your request. As you doubled your request with the direct contact with Sales via this form https://www.jetbrains.com/support/sales/#email-sales, your problem had been already solved. As the general recommendation in such cases I can advise logging in to your JetBrains account with all email addresses, possibly used during the process of application or with trial versions here
https://account.jetbrains.com/login.
Feel free to reply this message if you have any questions or need any further assistance.

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