Indexing is not getting completed and webstorm is stucked.

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Pratham S
Created

The indexing process in WebStorm seems to be stuck and even when I try to close the application, it doesn't respond. Can anyone help me? My OS is ubuntu.

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Elena Pogorelova
Created
Please could you try invalidating the caches (File > Invalidate caches, Invalidate and Restart)?
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Pratham S
Created

Hi Elena, I have done this but now webstorm is not opening.

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Elena Pogorelova
Created
That's strange
Please could you share the log folder content zipped?
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Pratham S
Created

Can you please tell me the exact path for logs, I am unable to locate it on my machine

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Elena Pogorelova
Created
Please see https://www.jetbrains.com/help/webstorm/directories-used-by-the-ide-to-store-settings-caches-plugins-and-logs.html#logs-directory for the information about the log folder location
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Pratham S
Created

Sent you in mail please check

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Pratham S
Created

https://drive.google.com/file/d/1X1p-EQhouD9sSUljUGVqgSG2GCR17uHx/view?usp=sharing 
logs are in this drive as well, Please have a look

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Elena Pogorelova
Created
I didn't receive any emails... Please share the logs in your support ticket (https://jbs.zendesk.com/agent/tickets/5243740)
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Pratham S
Created

https://drive.google.com/file/d/1X1p-EQhouD9sSUljUGVqgSG2GCR17uHx/view?usp=sharing 
can you please check in this drive link

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Elena Pogorelova
Created
I've requested access to the drive but didn't hear anything back, didn't receive any emails
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Elena Pogorelova
Created

Please vote for https://youtrack.jetbrains.com/issue/WEB-61538/Freezing-on-indexing to get notified on any progress with it

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Jude
Created

This is still an issue, the following does solve the issue. Invalidating cache under (File > Invalidate caches, Invalidate and Restart). The OPs mentions Webstorm not re-opening, this is due to invalidate and restart not closing the process. You must then close the process under task manager. This should fix the problem.

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