IntelliJ IDEA Ultimate will not start on MacOs Intel (M1) Sonoma 14.0

Could you please try to run IntelliJ from command line and share the console output?
Also, please share the entire IDE logs directory. It can contain java crash dumps which could help in analyzing the startup issue. Java crash dump files are called java_error_in*.log. If there are no in the logs directory, please also check in your user home folder.

You can zip both the logs directory and java crash dumps and upload them here: https://uploads.jetbrains.com, just provide the uploaded file ID. Thanks.

Many thanks for the very quick response. The app launches successfully from the command line with `open na “IntelliJ IDEA Ultimate.app”`. However, opening and closing the app this way does not change the behavior from the ToolBox. 

Upload id: 2023_09_27_3NJphgr1jpip1KoMcmzS4T (files: java_error_in_idea_69532.log, toolbox 2.log.zip)

Hi, 

Please could you download the Toolbox App from the website, making sure to select the correct architecture for Apple Silicone in the drop-down list near the download button. Then install it and try to run the IDE through Toolbox App. Does it help?

The re-install worked. All is good. Many thanks!

I am having this same issue. I attempted the steps in the previous comments but i cannot open the dmg file that downloads. i get a popup saying “The disk image couldn't be opened” “Failed to mount filesystems” Not sure what to do here…I've tried restarting, redownloading the dmg file.

Hi Damel,

Is it possible to mount an arbitrary DMG on your computer? Maybe it's a corporate Mac with some device policy that doesn't allow DMG files to be mounted?

If not, could you please check if the downloaded file is corrupted? SHA256 checksum is available at
https://download.jetbrains.com/toolbox/jetbrains-toolbox-2.0.4.17212-arm64.dmg.sha256

hello, I am facing the same issue and I tried the toolbox way and still getting the same error. 
processor:  2.4 GHz 8-Core Intel Core i9
mac OS: Sonoma 14.1 (23B74)

The error i get when i try to open the app

Internal error. Please refer to https://jb.gg/ide/critical-startup-errors

java.lang.AssertionError: kotlinx.coroutines.JobCancellationException: Parent job is Cancelling; job=DispatchedCoroutine{Cancelling}@b7dd107
   at com.intellij.util.EnvironmentUtil.getEnvironmentMap(EnvironmentUtil.java:98)
   at com.intellij.util.EnvironmentUtil.getValue(EnvironmentUtil.java:192)
   at com.intellij.ide.q.F.EL.q(EL.java:146)
   at com.intellij.ide.q.F.N.F(N.java:219)
   at com.intellij.ide.q.F.S.q(S.java:194)
   at com.intellij.ide.q.F.Z.q(Z.java:337)
   at com.intellij.ide.q.F.Z.q(Z.java:203)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
   at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.base/java.lang.reflect.Method.invoke(Method.java:568)
   at com.intellij.idea.E.invokeSuspend(E.java:60)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
   at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.base/java.lang.reflect.Method.invoke(Method.java:568)
   at com.intellij.idea.E.q(E.java)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
   at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.base/java.lang.reflect.Method.invoke(Method.java:568)
   at com.intellij.idea.E.invoke(E.java)
   at kotlinx.coroutines.intrinsics.UndispatchedKt.startUndispatchedOrReturn(Undispatched.kt:78)
   at kotlinx.coroutines.CoroutineScopeKt.coroutineScope(CoroutineScope.kt:264)
   at com.intellij.idea.MainImpl.start(MainImpl.kt:59)
   at com.intellij.idea.StartupUtil$startApplication$8$2.invokeSuspend(StartupUtil.kt:332)
   at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
   at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:106)
   at kotlinx.coroutines.EventLoopImplBase.processNextEvent(EventLoop.common.kt:280)
   at kotlinx.coroutines.BlockingCoroutine.joinBlocking(Builders.kt:85)
   at kotlinx.coroutines.BuildersKt__BuildersKt.runBlocking(Builders.kt:59)
   at kotlinx.coroutines.BuildersKt.runBlocking(Unknown Source)
   at kotlinx.coroutines.BuildersKt__BuildersKt.runBlocking$default(Builders.kt:38)
   at kotlinx.coroutines.BuildersKt.runBlocking$default(Unknown Source)
   at com.intellij.idea.Main.main(Main.kt:50)
   Suppressed: com.intellij.diagnostic.PluginException: Cannot load class com.intellij.codeInspection.visibility.CustomAccessCanBeTightenedInspection (
 error: com/intellij/codeInspection/BaseJavaBatchLocalInspectionTool,
 classLoader=PluginClassLoader(plugin=PluginDescriptor(name=Save Actions, id=com.dubreuia, descriptorPath=plugin.xml, path=~/Library/Application Support/JetBrains/IntelliJIdea2023.2/plugins/intellij-plugin-save-actions-2.2.0.jar, version=2.2.0, package=null, isBundled=false), packagePrefix=null, state=active)
)
       at com.intellij.ide.plugins.cl.PluginClassLoader.loadClassInsideSelf(PluginClassLoader.kt:331)
       at com.intellij.ide.plugins.cl.PluginClassLoader.tryLoadingClass(PluginClassLoader.kt:178)
       at com.intellij.ide.plugins.cl.PluginClassLoader.loadClass(PluginClassLoader.kt:151)
       at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
       at com.dubreuia.core.component.JavaComponent.initComponent(JavaComponent.java:52)
       at com.intellij.serviceContainer.MyComponentAdapter.doCreateInstance(MyComponentAdapter.kt:45)
       at com.intellij.serviceContainer.BaseComponentAdapter.doCreateInstance(BaseComponentAdapter.kt:158)
       at com.intellij.serviceContainer.BaseComponentAdapter.createInstance(BaseComponentAdapter.kt:137)
       at com.intellij.serviceContainer.BaseComponentAdapter.getInstance(BaseComponentAdapter.kt:94)
       at com.intellij.serviceContainer.BaseComponentAdapter.getInstance$default(BaseComponentAdapter.kt:79)
       at com.intellij.serviceContainer.ComponentManagerImpl$createInitOldComponentsTask$1.invoke(ComponentManagerImpl.kt:404)
       at com.intellij.serviceContainer.ComponentManagerImpl$createInitOldComponentsTask$1.invoke(ComponentManagerImpl.kt:402)
       at com.intellij.ide.bootstrap.AppServicePreloadingKt$postAppRegistered$3$1.invokeSuspend(appServicePreloading.kt:142)
       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:106)
       at java.desktop/java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:318)
       at java.desktop/java.awt.EventQueue.dispatchEventImpl(EventQueue.java:792)
       at java.desktop/java.awt.EventQueue$3.run(EventQueue.java:739)
       at java.desktop/java.awt.EventQueue$3.run(EventQueue.java:733)
       at java.base/java.security.AccessController.doPrivileged(AccessController.java:399)
       at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:86)
       at java.desktop/java.awt.EventQueue.dispatchEvent(EventQueue.java:761)
       at com.intellij.ide.IdeEventQueue.dispatchEvent(IdeEventQueue.kt:322)
       at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:207)
       at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:128)
       at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:117)
       at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:113)
       at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:105)
       at java.desktop/java.awt.EventDispatchThread.run(EventDispatchThread.java:92)
   Caused by: java.lang.NoClassDefFoundError: com/intellij/codeInspection/BaseJavaBatchLocalInspectionTool
       at java.base/java.lang.ClassLoader.defineClass2(Native Method)
       at java.base/java.lang.ClassLoader.defineClass(ClassLoader.java:1108)
       at com.intellij.util.lang.UrlClassLoader.consumeClassData(UrlClassLoader.java:268)
       at com.intellij.util.lang.ZipResourceFile.findClass(ZipResourceFile.java:113)
       at com.intellij.util.lang.JarLoader.findClass(JarLoader.java:58)
       at com.intellij.util.lang.ClassPath.findClassInLoader(ClassPath.java:238)
       at com.intellij.util.lang.ClassPath.findClass(ClassPath.java:188)
       at com.intellij.ide.plugins.cl.PluginClassLoader.loadClassInsideSelf(PluginClassLoader.kt:326)
       ... 28 more
   Caused by: java.lang.ClassNotFoundException: com.intellij.codeInspection.BaseJavaBatchLocalInspectionTool PluginClassLoader(plugin=PluginDescriptor(name=Save Actions, id=com.dubreuia, descriptorPath=plugin.xml, path=~/Library/Application Support/JetBrains/IntelliJIdea2023.2/plugins/intellij-plugin-save-actions-2.2.0.jar, version=2.2.0, package=null, isBundled=false), packagePrefix=null, state=active)
       at com.intellij.ide.plugins.cl.PluginClassLoader.loadClass(PluginClassLoader.kt:156)
       at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
       ... 36 more
Caused by: kotlinx.coroutines.JobCancellationException: Parent job is Cancelling; job=DispatchedCoroutine{Cancelled}@b7dd107
Caused by: [CIRCULAR REFERENCE: com.intellij.diagnostic.PluginException: Cannot load class com.intellij.codeInspection.visibility.CustomAccessCanBeTightenedInspection (
 error: com/intellij/codeInspection/BaseJavaBatchLocalInspectionTool,
 classLoader=PluginClassLoader(plugin=PluginDescriptor(name=Save Actions, id=com.dubreuia, descriptorPath=plugin.xml, path=~/Library/Application Support/JetBrains/IntelliJIdea2023.2/plugins/intellij-plugin-save-actions-2.2.0.jar, version=2.2.0, package=null, isBundled=false), packagePrefix=null, state=active)
)]

-----
Your JRE: 17.0.8.1+7-b1000.32 x86_64 (JetBrains s.r.o.)
/Users/kabir/Applications/IntelliJ IDEA Ultimate.app/Contents/jbr/Contents/Home

Hello,

Please try to delete this plugin: ~/Library/Application Support/JetBrains/IntelliJIdea2023.2/plugins/intellij-plugin-save-actions-2.2.0.jar