IDEs Support (IntelliJ Platform) | JetBrains

Ivan Kuzmin

Total activity 19
Last activity September 04, 2024 08:40
Member since January 17, 2023 10:02
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Ivan Kuzmin commented, September 04, 2024 08:40
Toolbox App cannot request elevated privileges in the current implementation so it cannot update or uninstall those installed via snap IDE. However, it finds them and displays them in the user inte...
- 0 votes
Ivan Kuzmin commented, August 27, 2024 09:03
Fiunchinho, how were they installed? Not via snap, by any chance?
- 0 votes
Ivan Kuzmin commented, December 15, 2023 14:31
Hello,You see, the update button is inactive because, unfortunately, in the current implementation of Toolbox App, it cannot ask for elevated permissions to update these IDEs, which are installed i...
- 0 votes
Ivan Kuzmin commented, November 22, 2023 11:00
Hi Ozer. I apologize for not getting back sooner. Regarding the first issue, you have already created a ticket in the bug tracker. Let's continue there TBX-10924. About the missing text in What's N...
- 0 votes
Ivan Kuzmin commented, October 08, 2023 12:38
Hi Damel,Is it possible to mount an arbitrary DMG on your computer? Maybe it's a corporate Mac with some device policy that doesn't allow DMG files to be mounted?If not, could you please check if t...
- 0 votes
Ivan Kuzmin commented, September 27, 2023 15:41
Hi, Please could you download the Toolbox App from the website, making sure to select the correct architecture for Apple Silicone in the drop-down list near the download button. Then install it and...
- 0 votes
Ivan Kuzmin commented, September 25, 2023 14:13
Hi Ozer, sorry to hear you are not satisfied with our product. We are sincerely sorry for the inconvenience! If you are still experiencing this issue, please manually delete the IDEs in this direct...
- 0 votes
Ivan Kuzmin commented, September 20, 2023 19:18
Hello Torsten,Sorry for the inconvenience. Could you please clarify do you have your Macbook on Apple Silicone (ARM architecture)? If yes please could you download the Toolbox App from the website ...
- 0 votes
Ivan Kuzmin commented, April 13, 2023 12:05
Hello, Sorry for the inconvenience. Could you please attach toolbox.log? It can be found under Settings|About or ~/.local/share/JetBrains/Toolbox/logs/
- 0 votes
Ivan Kuzmin commented, February 14, 2023 15:22
Hi! You did everything right. The Toolbox App detects the architecture and downloads the correct version. You can check it in the Activity Monitor (run any IDE via Toolbox App, and the Activity Mon...
- 3 votes