Cannot list plugins after update to 2024.1

Answered

I can browse correctly the websites of Jetbrains but when I try to upgrade any plugin I have the following error:

Plugin "Symfony Support" was not installed: Cannot download'https://plugins.jetbrains.com/files/7219/518876/Symfony_ Plugin-2023.1.268.zip?updateld=518876&pluginid=7219&f amily=INTELLIJ&uuid=1908212c4d62625-764b-476d-a95 2-479a2a74a50a&updatedFrom=2023.1.265&code=PS&b uild =241.14494.237': Connect timed out , response: 200 OK

I also cannot browse correctly the pluginlist of the marketplace. And any plugin installation from disk will also fail…

What is happening ? I already tried to remove & re-install my PHPStorm. I'm using macOS, my OS is up to date. (14.4.1 (23E224))

1
13 comments

Could you please enable debug logging by adding the following lines to Help > Diagnostic Tools > Debug Log Settings..:

com.intellij.util.io.HttpRequests
com.intellij.util.proxy.CommonProxy

restart IDE, reproduce the issue again and share your IDE logs (Help > Collect Logs and Diagnostic Data)?
Logs contain useful information about your environment and potentially some additional errors/exceptions related to the issue.

1

Facing the same issue. Having problems installing/updating plugins

0

Here are my logs. I see a lot of 403. My proxy are correctly set up.

2024-05-13 12:21:00,723 [  68015]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=io.flutter&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,726 [  68018]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.intellij.zh/darcula.svg: 403
2024-05-13 12:21:00,727 [  68019]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.intellij.zh&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,826 [  68118]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.jetbrains.php.phpspec/darcula.svg: 403
2024-05-13 12:21:00,828 [  68120]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.jetbrains.php.phpspec&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,882 [  68174]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.intellij.aqua/darcula.svg: 403
2024-05-13 12:21:00,883 [  68175]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.intellij.aqua&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,996 [  68288]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.pestphp.pest_intellij/darcula.svg: 403
2024-05-13 12:21:00,997 [  68289]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.pestphp.pest-intellij&theme=DARCULA (statusCode=403)
2024-05-13 12:21:01,099 [  68391]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/io.artage.sfcc.salesforce_commerce_cloud/darcula.svg: 403
2024-05-13 12:21:01,100 [  68392]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=io.artage.sfcc.salesforce-commerce-cloud&theme=DARCULA (statusCode=403)
2024-05-13 12:21:01,249 [  68541]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/mobi.hsz.idea.gitignore/darcula.svg: 304
2024-05-13 12:21:01,426 [  68718]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/org.jetbrains.plugins.vue/darcula.svg: 403
2024-05-13 12:21:01,427 [  68719]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=org.jetbrains.plugins.vue&theme=DARCULA (statusCode=403)
2024-05-13 12:21:01,831 [  69123]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/dart/darcula.svg: 403
2024-05-13 12:21:01,832 [  69124]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=Dart&theme=DARCULA (statusCode=403)
2024-05-13 12:21:20,804 [  88096]   INFO - #c.i.o.u.i.PluginDownloader - Cannot download 'https://downloads.marketplace.jetbrains.com/files/13180/531366/palantir-java-format-2.46.0.zip?updateId=531366&pluginId=13180&family=INTELLIJ&uuid=1904241e5d9584f-fc97-45ba-94d6-c922034f0549&updatedFrom=&code=IU&build=241.14494.240': Connection closed at byte 2765312. Expected 13001640 bytes.
, response: 200 OK
java.io.IOException: Cannot download 'https://downloads.marketplace.jetbrains.com/files/13180/531366/palantir-java-format-2.46.0.zip?updateId=531366&pluginId=13180&family=INTELLIJ&uuid=1904241e5d9584f-fc97-45ba-94d6-c922034f0549&updatedFrom=&code=IU&build=241.14494.240': Connection closed at byte 2765312. Expected 13001640 bytes.
, response: 200 OK
    at com.intellij.util.io.HttpRequests$RequestImpl.saveToFile(HttpRequests.java:477)
    at com.intellij.util.io.HttpRequests$RequestImpl.saveToFile(HttpRequests.java:461)
    at com.intellij.util.io.HttpRequests$Request.saveToFile(HttpRequests.java:94)
    at com.intellij.ide.plugins.marketplace.MarketplacePluginDownloadService.downloadPlugin$lambda$0(MarketplacePluginDownloadService.kt:74)
    at com.intellij.util.io.HttpRequests.doProcess(HttpRequests.java:529)
    at com.intellij.util.io.HttpRequests.process(HttpRequests.java:511)
    at com.intellij.util.io.HttpRequests$RequestBuilderImpl.connect(HttpRequests.java:340)
    at com.intellij.ide.plugins.marketplace.MarketplacePluginDownloadService.downloadPlugin(MarketplacePluginDownloadService.kt:72)
    at com.intellij.openapi.updateSettings.impl.PluginDownloader.tryDownloadPlugin(PluginDownloader.java:360)
    at com.intellij.openapi.updateSettings.impl.PluginDownloader.prepareToInstall(PluginDownloader.java:214)
    at com.intellij.ide.plugins.PluginInstallOperation.prepareToInstall(PluginInstallOperation.java:252)
    at com.intellij.ide.plugins.PluginInstallOperation.prepareToInstallWithCallback(PluginInstallOperation.java:219)
    at com.intellij.ide.plugins.PluginInstallOperation.prepareToInstall(PluginInstallOperation.java:191)
    at com.intellij.ide.plugins.PluginInstallOperation.run(PluginInstallOperation.java:127)
    at com.intellij.ide.plugins.newui.MyPluginModel.runInstallOperation(MyPluginModel.java:494)
    at com.intellij.ide.plugins.newui.MyPluginModel$1.run(MyPluginModel.java:463)
    at com.intellij.openapi.progress.impl.CoreProgressManager.startTask(CoreProgressManager.java:477)
    at com.intellij.openapi.progress.impl.ProgressManagerImpl.startTask(ProgressManagerImpl.java:133)
    at com.intellij.openapi.progress.impl.CoreProgressManager.lambda$runProcessWithProgressAsynchronously$6(CoreProgressManager.java:528)
    at com.intellij.openapi.progress.impl.ProgressRunner.lambda$submit$4(ProgressRunner.java:250)
    at com.intellij.openapi.progress.ProgressManager.lambda$runProcess$0(ProgressManager.java:100)
    at com.intellij.openapi.progress.impl.CoreProgressManager.lambda$runProcess$2(CoreProgressManager.java:217)
    at com.intellij.openapi.progress.impl.CoreProgressManager.lambda$executeProcessUnderProgress$13(CoreProgressManager.java:660)
    at com.intellij.openapi.progress.impl.CoreProgressManager.registerIndicatorAndRun(CoreProgressManager.java:735)
    at com.intellij.openapi.progress.impl.CoreProgressManager.computeUnderProgress(CoreProgressManager.java:691)
    at com.intellij.openapi.progress.impl.CoreProgressManager.executeProcessUnderProgress(CoreProgressManager.java:659)
    at com.intellij.openapi.progress.impl.ProgressManagerImpl.executeProcessUnderProgress(ProgressManagerImpl.java:79)
    at com.intellij.openapi.progress.impl.CoreProgressManager.runProcess(CoreProgressManager.java:202)
    at com.intellij.openapi.progress.ProgressManager.runProcess(ProgressManager.java:100)
    at com.intellij.openapi.progress.impl.ProgressRunner.lambda$submit$5(ProgressRunner.java:250)
    at com.intellij.openapi.progress.impl.ProgressRunner$ProgressRunnable.run(ProgressRunner.java:500)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
    at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1$1.run(Executors.java:702)
    at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1$1.run(Executors.java:699)
    at java.base/java.security.AccessController.doPrivileged(AccessController.java:399)
    at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1.run(Executors.java:699)
    at java.base/java.lang.Thread.run(Thread.java:840)
Caused by: java.io.IOException: Connection closed at byte 2765312. Expected 13001640 bytes.
    at com.intellij.util.net.NetUtils.copyStreamContent(NetUtils.java:254)
    at com.intellij.util.io.HttpRequests$RequestImpl.saveToFile(HttpRequests.java:470)
    ... 37 more
2024-05-13 12:21:20,805 [  88097]   INFO - #c.i.o.u.i.PluginDownloader - PluginDownloader error: Cannot download 'https://downloads.marketplace.jetbrains.com/files/13180/531366/palantir-java-format-2.46.0.zip?updateId=531366&pluginId=13180&family=INTELLIJ&uuid=1904241e5d9584f-fc97-45ba-94d6-c922034f0549&updatedFrom=&code=IU&build=241.14494.240': Connection closed at byte 2765312. Expected 13001640 bytes.
, response: 200 OK
2024-05-13 12:21:28,796 [  96088]   WARN - #c.i.o.o.e.ConfigurableCardPanel - auto-dispose 'Plugins' id=preferences.pluginManager
2024-05-13 12:21:29,112 [  96404]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.SdkEntity to files
2024-05-13 12:21:29,115 [  96407]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.LibraryEntity to files
2024-05-13 12:21:29,588 [  96880]   INFO - #c.i.a.o.PathMacrosImpl - Saved path macros: {MAVEN_REPOSITORY=C:\Users\s9t6bh\.m2\repository}
2024-05-13 12:21:29,617 [  96909]   INFO - #c.i.c.ComponentStoreImpl - Saving appFileTypeManager took 12 ms, WebServers took 13 ms
2024-05-13 12:21:29,973 [  97265]   WARN - #c.i.u.x.Binding - No accessors for org.jetbrains.kotlin.cli.common.arguments.InternalArgument. This means that state class cannot be serialized properly. Please see https://jb.gg/ij-psoc
2024-05-13 12:21:30,054 [  97346]   INFO - #c.i.c.ComponentStoreImpl - Saving Project(name=PAMOS, containerState=COMPONENT_CREATED, componentStore=C:\srdev\projects\PAMOS)ProjectDependenciesModelState took 17 ms
2024-05-13 12:21:31,513 [  98805]   WARN - #c.i.u.x.Binding - No accessors for com.intellij.toolWindow.ToolWindowLayoutStorageManagerState. This means that state class cannot be serialized properly. Please see https://jb.gg/ij-psoc
2024-05-13 12:21:33,099 [ 100391]   INFO - #c.i.u.MemTester - not supported: Windows is not supported
2024-05-13 12:21:44,793 [ 112085]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.SdkEntity to files
2024-05-13 12:21:44,794 [ 112086]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.LibraryEntity to files
 

0

mstival 
Are you able to download the plugin from the plugin marketplace page in your browser: https://plugins.jetbrains.com/plugin/13180-palantir-java-format/versions/stable?

Please share your IDE logs with enabled debug logging as mentioned in my previous comment: https://intellij-support.jetbrains.com/hc/en-us/community/posts/18277427240466/comments/18345433276690, via our FTP server: https://uploads.jetbrains.com, just provide the uploaded file ID. Thank you.

1

Ivan Pajic 

Hi Ivan,
I tried downloading the plugin from my browser but it fails halfway. I tried to resume the download but it starts again and fails in the same point.


I just uploaded the “idea.log” file that is inside the .zip generated when I Collect Logs. This is the Upload id: 2024_05_14_29gdU4zvQpUQK3528NfwBB (file: idea.log)

I tried to download a different plugin from my browser ust in case to check if I could download and it did download with no issues.
https://plugins.jetbrains.com/plugin/20578-ikun-progress/versions/stable


 

0

mstival 
Thank you for the information.
Just to check if the issue is related to the size of the plugin, could you please try to download another (pretty big) plugin: https://plugins.jetbrains.com/plugin/7973-sonarlint/versions/stable? (it is around 200 MB).

I tried to download the https://plugins.jetbrains.com/plugin/13180-palantir-java-format/versions/stable plugin on my end and could download it, but it was unexpectedly slower compared to downloading other plugins. I'll check further internally.

In your log file, I can see that the download fails in the middle of the process for some reason. It looks like a timeout is expired.
How long does it take until the connection/download fails?

1

For information, I ended up finding a solution on the day I had the issue.

And for some reason… It was related to my network connection. It had issues only to connect to jetbrain store. But as soon as I switched on my mobile device connection, it was working fine!

So if it happens to you… I have no other solution than trying to change your peering.

0

Ivan Pajic 

It seems my comment has been removed or deleted.

The palantir plugin fails consistently after reaching 3 and 3.5 Mbs of downloaded after 1 minute or so.

I could download the SonarLint plugin with no issue and much faster than the Palantir's plugin.

 

0
Hi, mstival,

I don't see any problems in our plugin server's logs therefore we think it might be an issue in your network/proxy side.

As a workaround, I upload this plugin in another server, and you could download it here: https://uploads.jetbrains.com/files/2024_05_16_QeexfTG9s89EkZ3yJhvwUH_JBS/palantir-java-format-2.46.0%20(5).zip?secret=6GivEgWSAxHuvQswW3xgbQ25HHH9MJEk
Or you could try to connect your mobile network (sharing the Wi-Fi from the phone and connect it to your computer) to see if you could download this plugin now.
0

Hi Lejia Chen 

Nah, the download still fails using the link you provided. 
I also tried to use my phone's mobile network but it still fails. 

I don't know what might be happening because I can download other plugins but not the palantir one.

 

0

I tried to download palantir-java-format 2.36.0 and 2.40.0 and I have been able to download it succesfully. For the other versions in Google Chrome it says “File incomplete” starting from 2.44.0 I believe

0

Can you download the plugin from here: https://drive.google.com/file/d/1gkJQzK_O8w-iNkMZsMFVpw3gUpJ_kc-7/view?usp=sharing (clicking the download button in top banner right to download it).

If it fails to, I guess there might be a security tool in your system blocking it for some reason.
 

0

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