I could not help to notice the difference in atmosphere between Ariadna and Aurora:
Multiple build a week vs multiple weeks between builds
JetBrains very active on intellij.net vs very few interaction
Almost all new requests were opened or rejected within the day vs hundred of requests are left submitted.
I am not sure if it is a good sign yet. I hope it isn't a sign of rigidity settling in the software. Like some of you responded in one of Thomas thread earlier you are more focused now on the things you are doing.
However as a committed user I can say that I have a lot less incentive to participate than before.
The feedback works both ways. By not engaging your users you miss the opportunity to have a constructive discussion and you run the chance of loosing their interest.
I haven't run any metrics but it definitively feel like there is less activity already, at least meaningful ones.
I understand that you cannot answer all of them in a meaningful way but the effort to open them will be the same now or after. By changing their state now you are giving feedback to your users that yes you have read it and no you do not think you can address it now but you will later. Why having a state Open it isn?t for that?
I suppose you do not intent on leaving hundreds of requests submitted. So it is the difference between a little slower pace now but meaningful feedback and dialog and knowing better where you are or a little faster with losing some of your users and potentially missing some important SCRs (I assume that since you do not open them you are not reading them).
Maybe it is also time to make the intellij.net more scaleable. You could quickly think of
1. Have the SCR categorized based on functional groups: refactoring, cvs, java editing,? You could focus on the ones that you are actively developing in.
2. Have a ranking of users. You could focus on the higher rank first.
As a final thought I will provide a concrete example why I believe it feels like a different team:
The CVS integration is been re-written but none of the VCS Open API requests have been opened/discussed and no discussion AT ALL has been going on on the subject. We have no feedback that you are already working with the knowledge of these requests and it isn?t for the lack of attempts. I know of 3 actively developed VCS plugins that you could leverage off of (p4, subversion, clearcase). To me it looks like the perfect opportunity to get some great feedback on your open API and explain your new direction.
I am sure you do not intent on raising a wall of silence between your users and yourself but as least to me it feels that way. Maybe the old way cannot work anymore. I could not really guess you handled requests before but it seems that anybody would monitor the forums and the tracker. Maybe you are growing too popular for this. You need a little more structure and dedicate some people time to keep in touch with your user community. As usual rigidity isn?t just in the software. It is also in the organization.
A dedicated IDEA oldtimer.