Can't renew educational license.
Answered
My Jetbrains educational license (which was activated through GitHub), and my GitHub student license had expired. I applied for new GitHub student license and it got approved. But, when I try to reactivate jetbrains with GitHub, it says “This GitHub account has already been used to apply. Please check your inbox for an invitation email with instructions on how to proceed”. I have tried several email addresses and i am getting the same error again and again.
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Thank you for your request. Please excuse the delay in getting back to you. There was a kind of technical glitch in the system, that could prevent you from a renewal of your student subscription. We fixed everything and now I can recommend you to apply again via your JetBrains account clicking the dedicated link Renew my Education Pack and filling out the form with the option GitHub, if you had already confirmed your current eligibility and status there.
I'll appreciate it if you let me know how it works for you.
That worked, thanks a lot.
Thank you for sending your Thank You! message with the confirmation that everything works properly.
Happy coding!
Go to your account. You should see a “renew license” option there on your expired student license. Click on it and renew you license.
Its working, Thanks for the assist
Hello i have the same problem.
Thank you for your request. Please send me the email address where your former subscription was delivered/the number of order, the email address that you used in your application for a renewal and any officially issued document in the PDF format with your full name and the confirmation of your student status in 2024/2025 academic year.
After getting this information and a document I'll be able to find the problem and help to solve the issue.
Looking forward to hearing from you.
I have the same problem:
Thank you for your request. Please excuse the delay in getting back to you. We would appreciate it if you could tell us more about the issues you encountered. Please describe your problem in detail and send a screenshot.
Thank you in advance!
I have the same problem: the application and error look identical to the original post. I believe I have used the educational license in the past, however, I have no option to renew it in my account settings. I also have not received any relevant emails.
Thank you for reaching out to us. Would you please send me your student email address that you used for getting your student subscription in the past/the number of order and any officially issued document in the PDF format with your full name and the confirmation of your student status in 2024/2025 academic year for verification of your JetBrains account ownership and eligibility?
This information will help me to see what was going wrong.
Thanks, I look forward to hearing from you.
I'm currently going through this same problem. Was using IntelliJ for a program I was in the middle of coding. Update had come so I restarted the app and now I can't access anything. I have the same screen as Karankmohindroo showing for my account.
I got the Student plan in September of 2024, had activated it as well. But after the update this morning I had to relink my account for some odd reason.
Yeah, same problem for me. After renewing the education pack license I’ received that my licence was renewed but I can’t see that in my subscription list
Thank you for reaching out to us. Would you please send me your student email address that you used for getting your student subscription in the past/the number of order and any officially issued document in the PDF format with your full name and the confirmation of your student status in 2024/2025 academic year for verification of your JetBrains account ownership and eligibility?
This information will help me to see what was going wrong. As a general advice I can recommend you to log in to your JetBrains account using all possible email addresses that could be used in the process of application and creation of your JetBrains account.
Thanks, I look forward to hearing from you.
I figured out my problem.
I hadn't realized that I didn't update my original account email to my University email. Issue is taken care of. Appreciate the help regardless.
Hello,
I'm having a similar issue where its not allowing me to renew my student account, could you provide more info on how to email you directly?
Thank you for reaching out to us. Please contact us directly with this subject 'Cant renew educational subscription' choosing the box 'Student' at sales@jetbrains.com and provide your JetBrains account details. Thank you!
I have the same problem with this, I forgot to renew when the email arrived and now it have the same message This GitHub account has already been used to apply. Please check your inbox for an invitation email with instructions on how to proceed. Please contact me at nldhoang10092004@gmail.com
Thank you for your request. Please note that as of July 2024, it’s no longer possible to apply for the JetBrains
educational license using official documents. This policy change was implemented to streamline the verification process and ensure a more secure and efficient system for all applicants. To obtain a free subscription, you may apply using any one of the following:
• An email address associated with your educational institution, for example, ijs@mit.edu (mailto:ijs@mit.edu).
• Your ISIC/ITIC membership: You can attach a scanned copy of your ISIC/ITIC card to your application.
• Your GitHub account: If you have a GitHub Student Developer Pack, you can use the Authorize with GitHub option to claim a free subscription.
You can apply for a renewal via your JetBrains account, clicking the dedicated link Renew my Education pack, filling out the form and submitting it.
After a successful submission of the form you should get our notification.
You can be verified as a student on GitHub and ISIC websites providing your official documents without getting your student email address.
Feel free to reply this message if you have any questions or need any further assistance. Please contact me and let me know your GitHub username, a screenshot of your GitHub profile recently verified as belonging to a student and any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and
eligibility.
I accidentally sent a request to an email that was deleted (garmrl@gmail.com), I want to change the email, i have the same problem.
Hello, it also does not allow me to get a license, although I have an active github student pack. No emails are coming to my inbox. My github account github.com/foreverjun
Thank you for your request. Please note that being approved for the GitHub Student Developer Pack does not automatically grant a JetBrains license. We would be happy to help you to solve your issue, and will just need a little more info. Please send me your GitHub username, a screenshot of your GitHub profile recently verified as belonging to a student, your student email address and any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026
academic year for validation of your JetBrains account ownership and eligibility.
After getting this information and documentation I'll help you to solve the issue.
Thanks, I look forward to hearing from you.
I figured out my problem. Thank you!
Thank you for your reply. We notice some irregularities in your JetBrains account and need to check some details. I’m sorry to tell you this, but your subscription is temporarily suspended. Please send me any officially issued document with the confirmation of your student status in 2025/2026 academic year. Please send me also a copy of your local ID with your full name (all sensitive information can be blurred)and a copy of your stay permit in Sri Lanka. Please send your document in the PDF format. After checking I'll help you to solve the issue.
JetBrains complies with all relevant regulations, including applicable sanctions and export control laws. We appreciate your understanding and apologize for any inconvenience caused.
Looking forward to hearing from you.
How can i send it in direct message?
Thank you for your reply. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the problem and provide the required information.
Please don't hesitate to contact me if you require any further assistance.
Hello I have the same issue, would you mind helping me solve it?
Can you please provide us with the initial email that you used to register for the student license with?
It should be one of these, I'm not completely sure:
- angel.maya.arroyo@gmail.com
- angelwtf14@gmail.com
- L24650334@zitacuaro.tecnm.mx (my univesity email)
Should be the first one I even got an email invitation to renew, although using that email to renew gives the same error.