Cannot Backup and Sync on any devices

Hi Evan,

It is a known issue, https://youtrack.jetbrains.com/issue/IJPL-183565. We are working on fixing it.

As a workaround until then, see if it helps to log out of your JetBrains Account, restart the IDE and log back in.

I already try and it didn't work, but thank I will follow that!

I have the same problem, I tried everything but it still does not work, please help me
 

I'm still having the same issue. I've tried:
1. Log out, reset, login to reactivate my license.

2.Uninstall and Reinstall

Any help on this would be really appreciated!

Hi Durgashankar2003

Could you please share the current IntelliJ IDEA version you've intalled? To do this, go to the IntelliJ IDEA | About IntelliJ IDEA option on Mac or File | About IntelliJ IDEA on Windows, click Copy and Close, and paste the information here.

IntelliJ IDEA 2025.1.3 (Ultimate Edition)
Build #IU-251.26927.53, built on June 22, 2025
Source revision: a5abecbe752fe
Licensed to Durgashankar Giridharan
Subscription is active until March 15, 2026.
Runtime version: 21.0.7+9-b895.130 aarch64 (JCEF 122.1.9)
VM: OpenJDK 64-Bit Server VM by JetBrains s.r.o.
Toolkit: sun.lwawt.macosx.LWCToolkit
macOS 15.5
GC: G1 Young Generation, G1 Concurrent GC, G1 Old Generation
Memory: 8192M
Cores: 16
Metal Rendering is ON
Registry:
 ide.experimental.ui=true
Non-Bundled Plugins:
 org.jetbrains.plugins.go (251.26927.53)
 org.jetbrains.completion.full.line (251.26927.53.3)
 org.jetbrains.plugins.github (251.26927.54-IU)
 IdeaVIM (2.26.0)
 org.intellij.prisma (251.26094.37)
 zielu.gittoolbox (600.1.6+243)
 jp.s6n.idea.typespec (0.2.6)
Kotlin: 251.26927.53-IJ
 

Hello Durgashankar2003 ,

I can see differences in the Registry, yours just has enabled ide.experimental.ui=true while common installation should show:

Registry:
  debugger.auto.attach.from.console=true
  ide.experimental.ui=true
  ide.show.plugin.suggestions.on.open=false
  jetbrains.tbe.settings.notifications.nomodals=true
  jar.http.downloader.enabled=true
  ml.completion.enable.diagnostics=true
  markdown.open.vcs.log.link=true
  jetbrains.tbe.show.error.popup=true
  jvm.dfa.analysis.ui.security.analysis.window.was.shown=true
  llm.generate.commit.summary=true
  jetbrains.tbe.branding.icon.show=false
  llm.ignore.default.prompt.rules.aie=false

Looks like installation is corrupted. Please try the following:

1. Uninstall current IntelliJ IDEA version
2. Download again IntelliJ IDEA installer
3. Verify that under "/Users/"userName"/Library/Application Support/JetBrains" there is no directory for the current version
4. Install IntelliJ IDEA with the latest downloaded installer
5. Try Backup and Sync

If it doesn't work please collect the log by going to Help | Collect Logs and Diagnostic Data. Also, go to "/Users/"userName"/Library/Application Support/JetBrains/IntelliJIdea2025.1" and copy the idea.vmoptions file and share the files through our safe upload site https://uploads.jetbrains.com/, and share the uploadID.

Thank you, that seem to have worked! I'm able to sync.

Hi Durgashankar2003 

Is good to hear it's working now. if you have any other doubt just let us know.