Problem renewing student free licençe: Didn't receive email with instructions
Answered
Hi, my student free licençe expired yesterday. I filled the form to get the renewal, and I got a confirmatin message saying “check the instructions at your educational email” but didn't received any instructions. What should I do?
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Thank you for reaching out to us. Please create a request here https://www.jetbrains.com/support/sales/?responseType=email-sales and let us know the email address that you used in your application. Please attach also your up-to-date supporting document in the PDF format with your full name and the confirmation of your student status in 2025/2026 academic year for verification of your JetBrains account ownership and eligibility.
Feel free to reply to this message if you have any questions or need any further assistance.