Can not add credits to renew Junie Ultimate (after purchasing new credits)


I can't even add credits to my account after purchasing it on the . It never applied to my account. Does anyone have any recommendations outside of creating a new account to temporarily use till the Junie Ultimate renews for the month?
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WOW GREAT INFORMATION
Thank you for contacting JetBrains. I apologize for any inconvenience. Could you kindly confirm the email address associated with your JetBrains account? I would be happy to investigate further or connect you with technical support.