Help. My Jetbrains Educational Pack is not Renewing.
Answered
I was trying to renew my Educational Pack through github, my github is student verified, while applying jetbrains license, this error "This GitHub account has already been used to apply. Please check your inbox for an invitation email with instructions on how to proceed." always shows up, there is no mail in the inbox even. I tried both emails, my personal one and my university one, still there is no result. How it can be solved?
Please sign in to leave a comment.
Thank you for your request. Please excuse the delay in getting back to you. Please create a request here
https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your GitHub username, send a screenshot of your GitHub profile with your name and the date of being verified as belonging to a student, your student email address and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
After getting this information and your supporting document I'll help you to solve the issue.
Looking forward to hearing from you.
Natalia Kuznetsova , could you check my issue, I have the same problem and can not renew my student package. I have created a request at Jetbrains Support. Thank you very much.
Hello,
Thank you for reaching out to us. We got to know about this problem and started working on it. Unfortunately, we cannot say for sure how much time it will take to fix this issue. Please repeat your attempts to apply for a renewal with GitHub option or try other options such as 'University email address' or ISIC card via your JetBrains account. The application process is fully automated, and unfortunately, we are unable to grant manual or temporary licenses outside of this process.
Meanwhile, we’d like to share some other options that you can find useful:
It’s also worth checking our special offers page, which lists all the current free and discounted options available.
I hope this gives you some good alternatives to explore.Sorry for any inconvenience caused by this situation. Let me know if any other questions come up.
Natalia Kuznetsova I tried other options but still not working. I created the request ticket, could you and team check and response to me.