Problem renewing JetBrains Educational Pack

Hello,

I already have a JetBrains Educational Pack linked to my JetBrains Account, but it is expired.

When I click “Renew my Education Pack,” I get a message saying that I should use the dedicated renewal link in my JetBrains Account or the reminder email link. However, I am already using that renewal flow, and it still does not work.

My details are:

• JetBrains Account email: serin015768@gmail.com
• Student email: senajeong1@stu.woosuk.ac.kr
• Educational Pack License ID: PRVUGDE536

I have attached:

• a screenshot of the renewal error
• proof of my current student status in PDF format

Please help me renew or restore my Educational Pack on the correct account.

Thank you.