MacOS Getting Connection Error when checking for update

Yes. Still failing.

Log:

2018-08-31 17:09:39,761 [ 1] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE STARTED ------------------------------------------------------
2018-08-31 17:09:39,790 [ 30] INFO - #com.intellij.idea.Main - IDE: PhpStorm (build #PS-182.4129.45, 22 Aug 2018 06:39)
2018-08-31 17:09:39,790 [ 30] INFO - #com.intellij.idea.Main - OS: Mac OS X (10.13.6, x86_64)
2018-08-31 17:09:39,790 [ 30] INFO - #com.intellij.idea.Main - JRE: 1.8.0_152-release-1248-b8 (JetBrains s.r.o)
2018-08-31 17:09:39,790 [ 30] INFO - #com.intellij.idea.Main - JVM: 25.152-b8 (OpenJDK 64-Bit Server VM)
2018-08-31 17:09:39,798 [ 38] INFO - #com.intellij.idea.Main - JVM Args: -Xms128m -Xmx750m -XX:ReservedCodeCacheSize=240m -XX:+UseCompressedOops -Dfile.encoding=UTF-8 -XX:+UseConcMarkSweepGC -XX:SoftRefLRUPolicyMSPerMB=50 -ea -Dsun.io.useCanonCaches=false -Djava.net.preferIPv4Stack=true -Djdk.http.auth.tunneling.disabledSchemes="" -XX:+HeapDumpOnOutOfMemoryError -XX:-OmitStackTraceInFastThrow -Xverify:none -XX:ErrorFile=/Users/sm0396/java_error_in_phpstorm_%p.log -XX:HeapDumpPath=/Users/sm0396/java_error_in_phpstorm.hprof -Djb.vmOptionsFile=/Applications/PhpStorm.app/Contents/bin/phpstorm.vmoptions -Didea.java.redist=jdk-bundled -Didea.home.path=/Applications/PhpStorm.app/Contents -Didea.executable=phpstorm -Didea.platform.prefix=PhpStorm -Didea.paths.selector=PhpStorm2018.2
2018-08-31 17:09:39,798 [ 38] INFO - #com.intellij.idea.Main - ext: /Applications/PhpStorm.app/Contents/jdk/Contents/Home/jre/lib/ext: [sunec.jar, nashorn.jar, cldrdata.jar, jfxrt.jar, dnsns.jar, localedata.jar, sunjce_provider.jar, meta-index, sunpkcs11.jar, jaccess.jar, zipfs.jar]
2018-08-31 17:09:39,798 [ 38] INFO - #com.intellij.idea.Main - ext: /System/Library/Java/Extensions: [MRJToolkit.jar]
2018-08-31 17:09:39,798 [ 38] INFO - #com.intellij.idea.Main - charsets: JNU=UTF-8 file=UTF-8
2018-08-31 17:09:39,810 [ 50] INFO - #com.intellij.idea.Main - JNA library (64-bit) loaded in 11 ms
2018-08-31 17:09:39,839 [ 79] INFO - #com.intellij.idea.Main - initializing environment
2018-08-31 17:09:39,840 [ 80] INFO - .intellij.util.EnvironmentUtil - loading shell env: /bin/bash -l -i -c '/Applications/PhpStorm.app/Contents/bin/printenv.py' '/private/var/folders/11/2vzmpwzx287chj158_6tm8_r0000gn/T/intellij-shell-env.tmp'
2018-08-31 17:09:39,956 [ 196] INFO - .intellij.util.EnvironmentUtil - shell environment loaded (14 vars)
2018-08-31 17:09:39,973 [ 213] INFO - .intellij.util.EnvironmentUtil - LC_CTYPE=en_US.UTF-8
2018-08-31 17:09:40,006 [ 246] INFO - #com.intellij.util.ui.JBUI - User scale factor: 1.0
2018-08-31 17:09:40,017 [ 257] INFO - #com.intellij.util.ui.JBUI - System scale factor: 1.0 (JRE-managed HiDPI)
2018-08-31 17:09:41,195 [ 1435] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor javaee-specific.xml
2018-08-31 17:09:41,197 [ 1437] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor java-specific.xml
2018-08-31 17:09:41,215 [ 1455] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-java-support.xml
2018-08-31 17:09:41,215 [ 1455] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-properties-support.xml
2018-08-31 17:09:41,442 [ 1682] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor js-nashorn-support.xml
2018-08-31 17:09:41,832 [ 2072] INFO - .intellij.idea.IdeaApplication - CPU cores: 4; ForkJoinPool.commonPool: java.util.concurrent.ForkJoinPool@5b147c8b[Running, parallelism = 3, size = 0, active = 0, running = 0, steals = 0, tasks = 0, submissions = 0]; factory: com.intellij.concurrency.IdeaForkJoinWorkerThreadFactory@2858368e
2018-08-31 17:09:42,158 [ 2398] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor javaee-specific.xml
2018-08-31 17:09:42,160 [ 2400] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor java-specific.xml
2018-08-31 17:09:42,165 [ 2405] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-java-support.xml
2018-08-31 17:09:42,166 [ 2406] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-properties-support.xml
2018-08-31 17:09:42,269 [ 2509] INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor js-nashorn-support.xml
2018-08-31 17:09:42,486 [ 2726] INFO - llij.ide.plugins.PluginManager - 64 plugins initialized in 369 ms
2018-08-31 17:09:42,487 [ 2727] INFO - llij.ide.plugins.PluginManager - Loaded bundled plugins: ASP (0.1), AngularJS (182.4129.45), Apache config (.htaccess) support (182.4129.45), Behat Support (182.4129.45), Blade Support (182.4129.45), CSS Support (182.4129.45), CVS Integration (11), Codeception Framework (182.4129.45), CoffeeScript (182.4129.45), Command Line Tool Support (182.4129.45), Copyright (8.1), Database Tools and SQL (182.4129.45), Docker integration (182.4129.45), Drupal Support (182.4129.45), File Watchers (182.4129.45), GNU GetText files support (*.po) (182.4129.45), Gherkin (999.999), Git Integration (8.1), GitHub (182.4129.45), HTML Tools (2.0), HTTP Client (182.4129.45), Haml (182.4129.45), IDE Settings Sync (182.4129.45), IDEA CORE (182.4129.45), Ini4Idea (182.4129.45), IntelliLang (8.0), JavaScript Debugger (1.0), JavaScript Intention Power Pack (0.9.4), JavaScript Support (1.0), Joomla! Support (182.4129.45), Less support (182.4129.45), Markdown support (182.4129.45), Mercurial Integration (10.0), NodeJS (182.4129.45), PHP (182.4129.45), PHP Docker (182.4129.45), PHP Remote Interpreter (182.4129.45), PHPSpec BDD Framework (182.4129.45), Perforce Integration (2.0), Performance Testing (182.4129.45), Phing Support (182.4129.45), PhpStorm Workshop (182.4129.45), ReStructuredText Support (182.4129.45), Refactor-X (2.01), Remote Hosts Access (0.1), SSH Remote Run (0.1), Sass support (182.4129.45), Settings Repository (182.4129.45), Subversion Integration (1.1), Task Management (1.0), Terminal (0.1), TextMate bundles support (182.4129.45), Time Tracking (1.0), Twig Support (182.4129.45), UML Support (1.0), Vagrant (182.4129.45), Vue.js (182.4129.45), W3C Validators (2.0), WordPress Support (182.4129.45), XPathView + XSLT Support (4), XSLT-Debugger (1.4), YAML (182.4129.45), hunspell (1.0), tslint (182.4129.45)
2018-08-31 17:09:42,829 [ 3069] INFO - cloudConfig.CloudConfigManager - === Start: JBA_NOT_CONNECTED ===
2018-08-31 17:09:42,874 [ 3114] INFO - ellij.util.io.PagedFileStorage - lower=100; upper=500; buffer=10; max=705
2018-08-31 17:09:42,901 [ 3141] INFO - pl.local.NativeFileWatcherImpl - Starting file watcher: /Applications/PhpStorm.app/Contents/bin/fsnotifier
2018-08-31 17:09:42,913 [ 3153] INFO - pl.local.NativeFileWatcherImpl - Native file watcher is operational.
2018-08-31 17:09:43,101 [ 3341] INFO - tellij.openapi.util.IconLoader - replace '/nodes/newFolder.png' with 'AllIcons.Nodes.Folder'
2018-08-31 17:09:43,782 [ 4022] INFO - til.net.ssl.CertificateManager - Default SSL context initialized
2018-08-31 17:09:43,811 [ 4051] INFO - rains.ide.BuiltInServerManager - built-in server started, port 63342
2018-08-31 17:09:43,923 [ 4163] INFO - m.intellij.ui.mac.touchbar.NST - nst library works properly, successfully created and released native touchbar object
2018-08-31 17:09:43,932 [ 4172] INFO - j.ide.ui.OptionsTopHitProvider - 256 ms spent to cache options in application
2018-08-31 17:09:43,932 [ 4172] INFO - .openapi.application.Preloader - com.intellij.ide.ui.OptionsTopHitProvider$Activity took 255 ms
2018-08-31 17:09:43,954 [ 4194] INFO - gs.impl.UpdateCheckerComponent - channel: release
2018-08-31 17:09:44,335 [ 4575] INFO - il.indexing.FileBasedIndexImpl - Index exts enumerated:267, number of extensions:45
2018-08-31 17:09:44,350 [ 4590] INFO - il.indexing.FileBasedIndexImpl - Index scheduled:14
2018-08-31 17:09:44,386 [ 4626] INFO - tellij.psi.stubs.StubIndexImpl - All stub exts enumerated:22, number of extensions:76
2018-08-31 17:09:44,387 [ 4627] INFO - tellij.psi.stubs.StubIndexImpl - stub exts update scheduled:0
2018-08-31 17:09:44,505 [ 4745] INFO - ndex.PrebuiltIndexProviderBase - Using prebuilt id-index from /Users/sm0396/Library/Caches/PhpStorm2018.2/index/.persistent/prebuilt/PHP/id-index.input
2018-08-31 17:09:44,538 [ 4778] INFO - plication.impl.ApplicationImpl - 84 application components initialized in 2427ms
2018-08-31 17:09:44,602 [ 4842] INFO - .intellij.idea.IdeaApplication - App initialization took 5449 ms
2018-08-31 17:09:45,065 [ 5305] INFO - pl$FileIndexDataInitialization - Initialization done:714
2018-08-31 17:09:45,335 [ 5575] INFO - exImpl$StubIndexInitialization - Initialization done:269
2018-08-31 17:09:46,000 [ 6240] INFO - com.intellij.ide.ui.UISettings - Loaded: fontSize=12, fontScale=1.0; restored: fontSize=12, fontScale=1.0
2018-08-31 17:09:46,169 [ 6409] INFO - .openapi.application.Preloader - com.intellij.openapi.actionSystem.impl.ActionPreloader took 2235 ms
2018-08-31 17:09:46,367 [ 6607] INFO - ellij.project.impl.ProjectImpl - 116 project components initialized in 952 ms
2018-08-31 17:09:46,438 [ 6678] INFO - le.impl.ModuleManagerComponent - 1 module(s) loaded in 62 ms
2018-08-31 17:09:46,595 [ 6835] INFO - j.ide.script.IdeStartupScripts - 0 startup script(s) found
2018-08-31 17:09:46,775 [ 7015] INFO - om.intellij.util.ProfilingUtil - Profiling agent is not enabled. Add -agentlib:yjpagent to idea.vmoptions if necessary to profile IDEA.
2018-08-31 17:09:46,984 [ 7224] INFO - ellij.project.impl.ProjectImpl - 22 project components initialized in 85 ms
2018-08-31 17:09:46,990 [ 7230] INFO - .openapi.application.Preloader - com.intellij.ide.ui.search.SearchableOptionPreloader took 819 ms
2018-08-31 17:09:47,398 [ 7638] INFO - PerformancePlugin - Performance Plugin is in silent mode
2018-08-31 17:09:47,399 [ 7639] INFO - .openapi.application.Preloader - com.intellij.codeInsight.completion.CompletionPreloader took 366 ms
2018-08-31 17:09:47,404 [ 7644] INFO - .openapi.application.Preloader - com.intellij.ide.actions.GotoClassPresentationUpdater took 3 ms
2018-08-31 17:09:47,754 [ 7994] INFO - .diagnostic.PerformanceWatcher - Post-startup activities under progress took 158ms; general responsiveness: ok; EDT responsiveness: ok
2018-08-31 17:09:48,201 [ 8441] INFO - cloudConfig.CloudConfigManager - === Start.updateInitStatus ===
2018-08-31 17:09:48,204 [ 8444] INFO - cloudConfig.CloudConfigManager - === StatusBar.update create ===
2018-08-31 17:09:48,210 [ 8450] INFO - cloudConfig.CloudConfigManager - === calculateInitStatus ===
2018-08-31 17:09:48,352 [ 8592] INFO - ateSettings.impl.UpdateChecker - Error on line 1: The markup in the document preceding the root element must be well-formed.
org.jdom.input.JDOMParseException: Error on line 1: The markup in the document preceding the root element must be well-formed.
at org.jdom.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:232)
at org.jdom.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:303)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:1196)
at com.intellij.util.JdomKt.loadDocument(jdom.kt:78)
at com.intellij.util.JdomKt.loadElement(jdom.kt:70)
at com.intellij.openapi.updateSettings.impl.UpdateChecker$checkPlatformUpdate$1.process(UpdateChecker.kt:173)
at com.intellij.openapi.updateSettings.impl.UpdateChecker$checkPlatformUpdate$1.process(UpdateChecker.kt:52)
at com.intellij.util.io.HttpRequests.doProcess(HttpRequests.java:475)
at com.intellij.util.io.HttpRequests.process(HttpRequests.java:451)
at com.intellij.util.io.HttpRequests.access$100(HttpRequests.java:47)
at com.intellij.util.io.HttpRequests$RequestBuilderImpl.connect(HttpRequests.java:303)
at com.intellij.openapi.updateSettings.impl.UpdateChecker.a(UpdateChecker.kt:170)
at com.intellij.openapi.updateSettings.impl.UpdateChecker.a(UpdateChecker.kt:121)
at com.intellij.openapi.updateSettings.impl.UpdateChecker.access$doUpdateAndShowResult(UpdateChecker.kt:52)
at com.intellij.openapi.updateSettings.impl.UpdateChecker$updateAndShowResult$1.run(UpdateChecker.kt:83)
at com.intellij.openapi.application.impl.ApplicationImpl$1.run(ApplicationImpl.java:314)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3; The markup in the document preceding the root element must be well-formed.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)
at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at org.jdom.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:217)
... 20 more
2018-08-31 17:09:48,414 [ 8654] INFO - .diagnostic.PerformanceWatcher - Pushing properties took 218ms; general responsiveness: ok; EDT responsiveness: ok
2018-08-31 17:09:48,673 [ 8913] INFO - .diagnostic.PerformanceWatcher - Indexable file iteration took 258ms; general responsiveness: ok; EDT responsiveness: ok
2018-08-31 17:09:48,923 [ 9163] INFO - j.ide.plugins.RepositoryHelper - using cached plugin list (updated at 8/31/18, 5:04 PM)
2018-08-31 17:09:48,926 [ 9166] INFO - ateSettings.impl.UpdateChecker - Connection failed (org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3; The markup in the document preceding the root element must be well-formed.). Please check network connection and try again.
2018-08-31 17:09:49,226 [ 9466] INFO - j.ide.ui.OptionsTopHitProvider - 598 ms spent on EDT to cache options in application
2018-08-31 17:09:49,250 [ 9490] INFO - tartup.impl.StartupManagerImpl - /Users/sm0396/PhpstormProjects/untitled1/.idea case-sensitivity: expected=false actual=false
2018-08-31 17:09:49,270 [ 9510] INFO - pl.projectlevelman.NewMappings - VCS Root: [] - [<Project>]
2018-08-31 17:09:49,435 [ 9675] INFO - tor.impl.FileEditorManagerImpl - Project opening took 4181 ms
2018-08-31 17:09:49,545 [ 9785] INFO - Json.PackageJsonUpdateNotifier - processPackageJsonFiles []
2018-08-31 17:09:49,561 [ 9801] INFO - j.ide.ui.OptionsTopHitProvider - 91 ms spent to cache options in project
2018-08-31 17:09:49,597 [ 9837] INFO - cloudConfig.CloudConfigManager - === StatusBar.start another widget: com.intellij.cloudConfig.StatusBarInfoManager$InfoComponent@6d68e9c1 ===
2018-08-31 17:09:49,923 [ 10163] INFO - j.ide.ui.OptionsTopHitProvider - 152 ms spent on EDT to cache options in project
2018-08-31 17:09:50,320 [ 10560] INFO - j.ide.plugins.RepositoryHelper - using cached plugin list (updated at 8/31/18, 5:04 PM)
2018-08-31 17:09:50,321 [ 10561] INFO - dvertisement.PluginsAdvertiser - org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3; The markup in the document preceding the root element must be well-formed.
java.io.IOException: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3; The markup in the document preceding the root element must be well-formed.
at com.intellij.ide.plugins.RepositoryHelper.a(RepositoryHelper.java:222)
at com.intellij.ide.plugins.RepositoryHelper.a(RepositoryHelper.java:211)
at com.intellij.ide.plugins.RepositoryHelper.a(RepositoryHelper.java:140)
at com.intellij.util.io.HttpRequests.doProcess(HttpRequests.java:475)
at com.intellij.util.io.HttpRequests.process(HttpRequests.java:451)
at com.intellij.util.io.HttpRequests.access$100(HttpRequests.java:47)
at com.intellij.util.io.HttpRequests$RequestBuilderImpl.connect(HttpRequests.java:303)
at com.intellij.ide.plugins.RepositoryHelper.loadPlugins(RepositoryHelper.java:129)
at com.intellij.ide.plugins.RepositoryHelper.loadPlugins(RepositoryHelper.java:93)
at com.intellij.ide.plugins.RepositoryHelper.loadPlugins(RepositoryHelper.java:84)
at com.intellij.ide.plugins.RepositoryHelper.loadPluginsFromAllRepositories(RepositoryHelper.java:64)
at com.intellij.openapi.updateSettings.impl.pluginsAdvertisement.PluginsAdvertiser$4.run(PluginsAdvertiser.java:301)
at com.intellij.openapi.application.impl.ApplicationImpl$1.run(ApplicationImpl.java:314)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3; The markup in the document preceding the root element must be well-formed.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)
at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
at com.intellij.ide.plugins.RepositoryHelper.a(RepositoryHelper.java:218)
... 17 more
2018-08-31 17:09:58,269 [ 18509] WARN - .cloudConfig.CloudConfigClient - connect timed out
java.net.SocketTimeoutException: connect timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.net.NetworkClient.doConnect(NetworkClient.java:175)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1181)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1032)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1474)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
at com.intellij.util.io.HttpRequests.openConnection(HttpRequests.java:558)
at com.intellij.util.io.HttpRequests.access$300(HttpRequests.java:47)
at com.intellij.util.io.HttpRequests$RequestImpl.getConnection(HttpRequests.java:329)
at com.intellij.util.io.HttpRequests$RequestImpl.getInputStream(HttpRequests.java:338)
at com.intellij.util.io.HttpRequests$RequestImpl.getReader(HttpRequests.java:356)
at com.intellij.util.io.HttpRequests$RequestImpl.getReader(HttpRequests.java:349)
at com.intellij.idea.cloudConfig.ETagCloudConfigFileClient.a(ETagCloudConfigFileClient.java:74)
at com.intellij.util.io.HttpRequests.doProcess(HttpRequests.java:475)
at com.intellij.util.io.HttpRequests.process(HttpRequests.java:451)
at com.intellij.util.io.HttpRequests.access$100(HttpRequests.java:47)
at com.intellij.util.io.HttpRequests$RequestBuilderImpl.connect(HttpRequests.java:303)
at com.intellij.util.io.RequestBuilder.connect(RequestBuilder.java:56)
at com.intellij.idea.cloudConfig.ETagCloudConfigFileClient.a(ETagCloudConfigFileClient.java:72)
at com.intellij.idea.cloudConfig.ETagCloudConfigFileClient.b(ETagCloudConfigFileClient.java:63)
at com.intellij.idea.cloudConfig.ETagCloudConfigFileClient.list(ETagCloudConfigFileClient.java:37)
at com.intellij.cloudConfig.CloudConfigManager.listFiles(CloudConfigManager.java:2122)
at com.intellij.cloudConfig.CloudConfigManager.calculateInitStatus(CloudConfigManager.java:355)
at com.intellij.cloudConfig.CloudConfigManager.lambda$updateInitStatus$4(CloudConfigManager.java:390)
at com.intellij.openapi.application.impl.ApplicationImpl$1.run(ApplicationImpl.java:314)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
2018-08-31 17:09:58,271 [ 18511] INFO - .cloudConfig.CloudConfigClient - === Get cloud config URL: https://cloudconfig.jetbrains.com/cloudconfig/files ===
2018-08-31 17:10:00,658 [ 20898] INFO - ateSettings.impl.UpdateChecker - Error on line 1: The markup in the document preceding the root element must be well-formed.
org.jdom.input.JDOMParseException: Error on line 1: The markup in the document preceding the root element must be well-formed.
at org.jdom.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:232)
at org.jdom.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:303)
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:1196)
at com.intellij.util.JdomKt.loadDocument(jdom.kt:78)
at com.intellij.util.JdomKt.loadElement(jdom.kt:70)
at com.intellij.openapi.updateSettings.impl.UpdateChecker$checkPlatformUpdate$1.process(UpdateChecker.kt:173)
at com.intellij.openapi.updateSettings.impl.UpdateChecker$checkPlatformUpdate$1.process(UpdateChecker.kt:52)
at com.intellij.util.io.HttpRequests.doProcess(HttpRequests.java:475)
at com.intellij.util.io.HttpRequests.process(HttpRequests.java:451)
at com.intellij.util.io.HttpRequests.access$100(HttpRequests.java:47)
at com.intellij.util.io.HttpRequests$RequestBuilderImpl.connect(HttpRequests.java:303)
at com.intellij.openapi.updateSettings.impl.UpdateChecker.a(UpdateChecker.kt:170)
at com.intellij.openapi.updateSettings.impl.UpdateChecker.a(UpdateChecker.kt:121)
at com.intellij.openapi.updateSettings.impl.UpdateChecker.access$doUpdateAndShowResult(UpdateChecker.kt:52)
at com.intellij.openapi.updateSettings.impl.UpdateChecker$updateAndShowResult$2.run(UpdateChecker.kt:98)
at com.intellij.openapi.progress.impl.CoreProgressManager$TaskRunnable.run(CoreProgressManager.java:736)
at com.intellij.openapi.progress.impl.CoreProgressManager.a(CoreProgressManager.java:157)
at com.intellij.openapi.progress.impl.CoreProgressManager.a(CoreProgressManager.java:580)
at com.intellij.openapi.progress.impl.CoreProgressManager.executeProcessUnderProgress(CoreProgressManager.java:525)
at com.intellij.openapi.progress.impl.ProgressManagerImpl.executeProcessUnderProgress(ProgressManagerImpl.java:85)
at com.intellij.openapi.progress.impl.CoreProgressManager.runProcess(CoreProgressManager.java:144)
at com.intellij.openapi.progress.impl.CoreProgressManager$4.run(CoreProgressManager.java:395)
at com.intellij.openapi.application.impl.ApplicationImpl$1.run(ApplicationImpl.java:314)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3; The markup in the document preceding the root element must be well-formed.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)
at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at org.jdom.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:217)
... 27 more
2018-08-31 17:10:02,089 [ 22329] INFO - j.ide.plugins.RepositoryHelper - using cached plugin list (updated at 8/31/18, 5:04 PM)
2018-08-31 17:10:02,091 [ 22331] INFO - ateSettings.impl.UpdateChecker - Connection failed (org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 3; The markup in the document preceding the root element must be well-formed.). Please check network connection and try again.
2018-08-31 17:10:02,550 [ 22790] INFO - cloudConfig.CloudConfigManager - === calculateInitStatus.value: JBA_NOT_CONNECTED ===
2018-08-31 17:10:05,646 [ 25886] INFO - cloudConfig.CloudConfigManager - === End.updateInitStatus ===

Are you using a proxy server for connection? There are issues when some proxy servers are modifying xml contents under some circumstances.

If you're on a laptop - try to check for updates using another network and with proxy disabled

Yes, I am using a proxy server (Have to - this is a work computer).

I took the laptop off site and check for updates works. I now have to turn off automatic checking.

Is there something you can do to fix this? I am in an extremely large company and they are not going to change the proxy just for my situation.

It seems that there's no solution right now, the issue has to be investigated. Please submit the bug with a log collected after an update attempt to our issue tracker, we'll move it to IDEA, hopefully they'll take care of it soon: https://youtrack.jetbrains.com/newIssue?project=WI