Toolbox install of IntelliJ 2019.1.1 causes Error launching IDEA cannot find VM options file


I have tried using the latest JetBrains Toolbox to first uninstall the so-called "manually installed" IntellIJ and then installing the lateset IntellIJ Ultimate (2019.1.1) *** THREE TIMES ***.   Each time, it fails with the same error when trying to launch:

Error launching IDEA

cannot find VM options file

Is this a bug in the JetBrains toolbox?

Is this a case of left-over "flotsome and jetsome" from previous "manual installs"?

Please advise on how to get IntellIJ properly installed via JetBrains Toolbox.

Comment actions Permalink

Sorry for the inconvenience. Could you please go to IDE settings in Toolbox App (сlick the metal nut icon on the right-hand side of the IDE in Toolbox App) - Settings - Java Virtual Machine Options - Edit. Would the file be opened? Also please send Toolbox App logs (сlick the metal nut icon on the right-hand side of the Toolbox App) to toolbox-support at

Comment actions Permalink

Before I send the information you requested, I should let you know that I think this is a genuine bug in JetBrains Toolbox.  Hear me out as I explain the kludge-workaround that resolved (I hope permanently) the issue for me.


Locate the Windows Start menu items associated with JetBrains Toolbox.

For me, the menu items are located at:

C:\Users\fpmor\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\JetBrains Toolbox\

which is generically also:

%APPDATA%\Microsoft\Windows\Start Menu\Programs\JetBrains Toolbox\

Locate the start menu item for IntelliJ, which for me is pointing to:


which is generically also:


The error goes away when you change the completely blank (as installed by Toolbox) "Start in:" property of the IntelliJ start menu item to say:




Do you still want me to send the logs or is the above enough evidence to convince you I'm correct in my assessment that there is a severe bug in JetBrains Toolbox, at least when it comes to installing IntelliJ 2019.1.1 on Windows 10 64-bit.

Comment actions Permalink

"Start in" should be empty, it doesn't affect IDE startup:

This shortcut works just fine. The issue must be elsewhere.


Please sign in to leave a comment.