Can't use any of the Jetbrains products from Toolbox

Hi there,

 

Cannot get any of the programs to launch via Toolbox, you click, they show an opening message, and nothing else.  I am on MacOs Catalina.  

 

Thanks,

Valentin Secades

12 comments
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Could you please share the Toolbox App logs (click the locknut icon in the upper right-hand corner and click Show log files at the bottom of the settings window)?

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I click on the Toolbox, the top right hand corner locknut is spinning, nothing happens when I click on it.

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please check ~/Library/Logs/JetBrains/Toolbox/

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1.17.7139 976 2020-07-16 00:53:33.023 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 01:53:33.110 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 02:53:33.099 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 03:53:33.118 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 04:53:33.094 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 05:53:33.083 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 06:53:33.049 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 07:53:33.078 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 08:53:33.076 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 09:53:33.082 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976 2020-07-16 10:53:33.031 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976       Main           2020-07-16T17:21:39.099  -[MacOSTrayIcon showWindow:] 973.000000 1028.000000 30.000000 22.000000 0.000000 0.000000 1680.000000 1050.000000

1.17.7139 976       Main           2020-07-16T17:21:48.108  -[NSWindow(Tracking) tb_resignMainWindow] tb_resignMainWindow

1.17.7139 976       Main           2020-07-16T17:27:36.456  -[MacOSTrayIcon showWindow:] 973.000000 1028.000000 30.000000 22.000000 0.000000 0.000000 1680.000000 1050.000000

1.17.7139 976       Main           2020-07-16T17:27:41.461  -[NSWindow(Tracking) tb_resignMainWindow] tb_resignMainWindow

1.17.7139 976 2020-07-16 11:53:33.045 INFO   Feed Refresh Timer Zzj                       Feeds refresh called from Timer

1.17.7139 976       Main           2020-07-16T18:08:58.2938  -[MacOSTrayIcon showWindow:] 973.000000 1028.000000 30.000000 22.000000 0.000000 0.000000 1680.000000 1050.000000

1.17.7139 976       Main           2020-07-16T18:09:03.2943  -[NSWindow(Tracking) tb_resignMainWindow] tb_resignMainWindow

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There are a lot of files, sending toolbox.log from that directory

 

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please share the whole folder zipped (upload it to some file server and give me a link)

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Did it work for you before? Also, are these products installed manually, or with Toolbox? Can you run them directly?

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Everything was working fine up until the last update about a week ago.

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Products were installed via Toolbox.  Only Android Studio runs right now

 

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Valentin,

Could you please update your Toolbox App to 1.17.7234 and restart the application, does that help? If the issue still occurs, please send us new logs to toolbox-support at jetbrains.com.

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Rebooted my computer, re-logged into Toolbox... For some reason it had logged out and literally blocked itself.  Weirdest thing.

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