Student license missing from my JetBrains Account

Avatar
Telioletallesae
Created

Hello,

I received confirmation that my JetBrains Educational Pack was approved on January 17, 2026.

My JetBrains Account uses the email telio.letalle@etu.umontpellier.fr, but it shows "No Available Licenses".

I also cannot submit a new student application because the website says that this email address has already been used to submit a request.

Could you please restore or reattach my educational license to my JetBrains Account?

I can provide the original approval emails if needed.

Thank you.

2026_07_29_X35A9UZ8BCzRsFuLvxdNk5

Votes

0

Share

1 comment
Avatar
Natalia Kuznetsova
Created
Hello Telioletallesae,

Thank you for your request. As you doubled your request with the direct contact with Sales via this form https://www.jetbrains.com/support/sales/#email-sales, your problem had been already solved. As the general recommendation in such cases I can advise logging in to your JetBrains account with all email addresses, possibly used during the process of application or with trial versions here
https://account.jetbrains.com/login.
Feel free to reply this message if you have any questions or need any further assistance.
0

Please sign in to leave a comment.