Intellij Crash

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In the company i work we working on a git project.. Everytime i edit a file Intellij crashes with no reason and all the work i ve done is lost. I cannot commit my work either using the vcs of Intellij because by the time i edit the file i cannot perform any action on intellij cause it crashes. With the same installation in other PC i have no problem

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8 comments

Hello,

Are there any `java_error_in*.log` files in the user's home directory? Please attach them along with the log folder compressed. (https://intellij-support.jetbrains.com/hc/en-us/articles/207241085-Locating-IDE-log-files)
 
Try to disable all third-party plugins. (https://www.jetbrains.com/help/idea/managing-plugins.html)
 
The files can be uploaded at https://uploads.jetbrains.com/ (do not forget to specify the UploadID)
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I disabled all plugins. Problem still insists. I wasn't able to find any java_error_in*.log files. The upload id of the logs is :2021_09_01_QrwYndqHizfsLr8u

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Do you have anitivirus/firewall configured?

Please check Windows Events Log for the related errors and Windows native dumps under C:\Users\<user>\AppData\Local\CrashDumps.

 

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After analysing idea64.exe.10804.dmp files i located with WinDbg the analysis show this exception

 

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My company has also configured eset antivirus with real time protection which unfortunately i cannot disabled my self cause of company security restrictions

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I'd recommend you contact your IT department for help with configuring Eset, as real-time antivirus scanning may be the cause. You need to make sure that all IDE and project directories are added to the exclusions list. See https://intellij-support.jetbrains.com/hc/en-us/articles/206544519-Directories-used-by-the-IDE-to-store-settings-caches-plugins-and-logs .

Also, to make sure it is not a hardware problem try updating your drivers and check the RAM via https://www.memtest86.com/download.html .

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After search in event viewer it seems the reason is this :Faulting module path: C:\WINDOWS\System32\QIPCAP64.dll. 

I contacted the IT department and the reason seems to be ForPoint Endpoint application. 

Thanks for the Support :)

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