Pycharm paid functionality - what for should I pay if no support?

Hello, 

Please feel free to submit a request https://intellij-support.jetbrains.com/hc/en-us/?pycharm#  in order to discuss the refund process. 

I am sorry for the disappointing experience, we  will correct the documentation accordingly. 

I dont need refund. I need support.

https://intellij-support.jetbrains.com/hc/en-us/community/posts/4406646141970-Jupiter-cells-debug-not-available