8 days No answer for the support request Follow
Does anyone know what happened to support? No answer for 8 days... Why do I pay for a subscription? Isn't this also for timely support? Do they have any SLA?
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Our apologies for the long waiting time. As far as I can see, the assigned engineer has already responded.
One of our colleagues has gone to work on another project, and we are still overloaded after the release because of that.
It's nothing that should concern you as a customer, of course, but still, just to explain why it happened.
In general, we aim to respond within 24h after each message, and there is an SLA for that.