Cannot list plugins after update to 2024.1

Could you please enable debug logging by adding the following lines to Help > Diagnostic Tools > Debug Log Settings..:

com.intellij.util.io.HttpRequests
com.intellij.util.proxy.CommonProxy

restart IDE, reproduce the issue again and share your IDE logs (Help > Collect Logs and Diagnostic Data)?
Logs contain useful information about your environment and potentially some additional errors/exceptions related to the issue.

Facing the same issue. Having problems installing/updating plugins

Here are my logs. I see a lot of 403. My proxy are correctly set up.

2024-05-13 12:21:00,723 [  68015]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=io.flutter&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,726 [  68018]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.intellij.zh/darcula.svg: 403
2024-05-13 12:21:00,727 [  68019]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.intellij.zh&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,826 [  68118]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.jetbrains.php.phpspec/darcula.svg: 403
2024-05-13 12:21:00,828 [  68120]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.jetbrains.php.phpspec&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,882 [  68174]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.intellij.aqua/darcula.svg: 403
2024-05-13 12:21:00,883 [  68175]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.intellij.aqua&theme=DARCULA (statusCode=403)
2024-05-13 12:21:00,996 [  68288]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/com.pestphp.pest_intellij/darcula.svg: 403
2024-05-13 12:21:00,997 [  68289]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=com.pestphp.pest-intellij&theme=DARCULA (statusCode=403)
2024-05-13 12:21:01,099 [  68391]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/io.artage.sfcc.salesforce_commerce_cloud/darcula.svg: 403
2024-05-13 12:21:01,100 [  68392]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=io.artage.sfcc.salesforce-commerce-cloud&theme=DARCULA (statusCode=403)
2024-05-13 12:21:01,249 [  68541]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/mobi.hsz.idea.gitignore/darcula.svg: 304
2024-05-13 12:21:01,426 [  68718]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/org.jetbrains.plugins.vue/darcula.svg: 403
2024-05-13 12:21:01,427 [  68719]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=org.jetbrains.plugins.vue&theme=DARCULA (statusCode=403)
2024-05-13 12:21:01,831 [  69123]   FINE - #c.i.u.i.HttpRequests - response from https://downloads.marketplace.jetbrains.com/files/icons/intellij/dart/darcula.svg: 403
2024-05-13 12:21:01,832 [  69124]   INFO - #c.i.i.p.m.MarketplaceRequests - Cannot load data from https://plugins.jetbrains.com/api/icon?pluginId=Dart&theme=DARCULA (statusCode=403)
2024-05-13 12:21:20,804 [  88096]   INFO - #c.i.o.u.i.PluginDownloader - Cannot download 'https://downloads.marketplace.jetbrains.com/files/13180/531366/palantir-java-format-2.46.0.zip?updateId=531366&pluginId=13180&family=INTELLIJ&uuid=1904241e5d9584f-fc97-45ba-94d6-c922034f0549&updatedFrom=&code=IU&build=241.14494.240': Connection closed at byte 2765312. Expected 13001640 bytes.
, response: 200 OK
java.io.IOException: Cannot download 'https://downloads.marketplace.jetbrains.com/files/13180/531366/palantir-java-format-2.46.0.zip?updateId=531366&pluginId=13180&family=INTELLIJ&uuid=1904241e5d9584f-fc97-45ba-94d6-c922034f0549&updatedFrom=&code=IU&build=241.14494.240': Connection closed at byte 2765312. Expected 13001640 bytes.
, response: 200 OK
    at com.intellij.util.io.HttpRequests$RequestImpl.saveToFile(HttpRequests.java:477)
    at com.intellij.util.io.HttpRequests$RequestImpl.saveToFile(HttpRequests.java:461)
    at com.intellij.util.io.HttpRequests$Request.saveToFile(HttpRequests.java:94)
    at com.intellij.ide.plugins.marketplace.MarketplacePluginDownloadService.downloadPlugin$lambda$0(MarketplacePluginDownloadService.kt:74)
    at com.intellij.util.io.HttpRequests.doProcess(HttpRequests.java:529)
    at com.intellij.util.io.HttpRequests.process(HttpRequests.java:511)
    at com.intellij.util.io.HttpRequests$RequestBuilderImpl.connect(HttpRequests.java:340)
    at com.intellij.ide.plugins.marketplace.MarketplacePluginDownloadService.downloadPlugin(MarketplacePluginDownloadService.kt:72)
    at com.intellij.openapi.updateSettings.impl.PluginDownloader.tryDownloadPlugin(PluginDownloader.java:360)
    at com.intellij.openapi.updateSettings.impl.PluginDownloader.prepareToInstall(PluginDownloader.java:214)
    at com.intellij.ide.plugins.PluginInstallOperation.prepareToInstall(PluginInstallOperation.java:252)
    at com.intellij.ide.plugins.PluginInstallOperation.prepareToInstallWithCallback(PluginInstallOperation.java:219)
    at com.intellij.ide.plugins.PluginInstallOperation.prepareToInstall(PluginInstallOperation.java:191)
    at com.intellij.ide.plugins.PluginInstallOperation.run(PluginInstallOperation.java:127)
    at com.intellij.ide.plugins.newui.MyPluginModel.runInstallOperation(MyPluginModel.java:494)
    at com.intellij.ide.plugins.newui.MyPluginModel$1.run(MyPluginModel.java:463)
    at com.intellij.openapi.progress.impl.CoreProgressManager.startTask(CoreProgressManager.java:477)
    at com.intellij.openapi.progress.impl.ProgressManagerImpl.startTask(ProgressManagerImpl.java:133)
    at com.intellij.openapi.progress.impl.CoreProgressManager.lambda$runProcessWithProgressAsynchronously$6(CoreProgressManager.java:528)
    at com.intellij.openapi.progress.impl.ProgressRunner.lambda$submit$4(ProgressRunner.java:250)
    at com.intellij.openapi.progress.ProgressManager.lambda$runProcess$0(ProgressManager.java:100)
    at com.intellij.openapi.progress.impl.CoreProgressManager.lambda$runProcess$2(CoreProgressManager.java:217)
    at com.intellij.openapi.progress.impl.CoreProgressManager.lambda$executeProcessUnderProgress$13(CoreProgressManager.java:660)
    at com.intellij.openapi.progress.impl.CoreProgressManager.registerIndicatorAndRun(CoreProgressManager.java:735)
    at com.intellij.openapi.progress.impl.CoreProgressManager.computeUnderProgress(CoreProgressManager.java:691)
    at com.intellij.openapi.progress.impl.CoreProgressManager.executeProcessUnderProgress(CoreProgressManager.java:659)
    at com.intellij.openapi.progress.impl.ProgressManagerImpl.executeProcessUnderProgress(ProgressManagerImpl.java:79)
    at com.intellij.openapi.progress.impl.CoreProgressManager.runProcess(CoreProgressManager.java:202)
    at com.intellij.openapi.progress.ProgressManager.runProcess(ProgressManager.java:100)
    at com.intellij.openapi.progress.impl.ProgressRunner.lambda$submit$5(ProgressRunner.java:250)
    at com.intellij.openapi.progress.impl.ProgressRunner$ProgressRunnable.run(ProgressRunner.java:500)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
    at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1$1.run(Executors.java:702)
    at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1$1.run(Executors.java:699)
    at java.base/java.security.AccessController.doPrivileged(AccessController.java:399)
    at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1.run(Executors.java:699)
    at java.base/java.lang.Thread.run(Thread.java:840)
Caused by: java.io.IOException: Connection closed at byte 2765312. Expected 13001640 bytes.
    at com.intellij.util.net.NetUtils.copyStreamContent(NetUtils.java:254)
    at com.intellij.util.io.HttpRequests$RequestImpl.saveToFile(HttpRequests.java:470)
    ... 37 more
2024-05-13 12:21:20,805 [  88097]   INFO - #c.i.o.u.i.PluginDownloader - PluginDownloader error: Cannot download 'https://downloads.marketplace.jetbrains.com/files/13180/531366/palantir-java-format-2.46.0.zip?updateId=531366&pluginId=13180&family=INTELLIJ&uuid=1904241e5d9584f-fc97-45ba-94d6-c922034f0549&updatedFrom=&code=IU&build=241.14494.240': Connection closed at byte 2765312. Expected 13001640 bytes.
, response: 200 OK
2024-05-13 12:21:28,796 [  96088]   WARN - #c.i.o.o.e.ConfigurableCardPanel - auto-dispose 'Plugins' id=preferences.pluginManager
2024-05-13 12:21:29,112 [  96404]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.SdkEntity to files
2024-05-13 12:21:29,115 [  96407]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.LibraryEntity to files
2024-05-13 12:21:29,588 [  96880]   INFO - #c.i.a.o.PathMacrosImpl - Saved path macros: {MAVEN_REPOSITORY=C:\Users\s9t6bh\.m2\repository}
2024-05-13 12:21:29,617 [  96909]   INFO - #c.i.c.ComponentStoreImpl - Saving appFileTypeManager took 12 ms, WebServers took 13 ms
2024-05-13 12:21:29,973 [  97265]   WARN - #c.i.u.x.Binding - No accessors for org.jetbrains.kotlin.cli.common.arguments.InternalArgument. This means that state class cannot be serialized properly. Please see https://jb.gg/ij-psoc
2024-05-13 12:21:30,054 [  97346]   INFO - #c.i.c.ComponentStoreImpl - Saving Project(name=PAMOS, containerState=COMPONENT_CREATED, componentStore=C:\srdev\projects\PAMOS)ProjectDependenciesModelState took 17 ms
2024-05-13 12:21:31,513 [  98805]   WARN - #c.i.u.x.Binding - No accessors for com.intellij.toolWindow.ToolWindowLayoutStorageManagerState. This means that state class cannot be serialized properly. Please see https://jb.gg/ij-psoc
2024-05-13 12:21:33,099 [ 100391]   INFO - #c.i.u.MemTester - not supported: Windows is not supported
2024-05-13 12:21:44,793 [ 112085]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.SdkEntity to files
2024-05-13 12:21:44,794 [ 112086]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.LibraryEntity to files
 

Ivan Pajic 

mstival 
Are you able to download the plugin from the plugin marketplace page in your browser: https://plugins.jetbrains.com/plugin/13180-palantir-java-format/versions/stable?

Please share your IDE logs with enabled debug logging as mentioned in my previous comment: https://intellij-support.jetbrains.com/hc/en-us/community/posts/18277427240466/comments/18345433276690, via our FTP server: https://uploads.jetbrains.com, just provide the uploaded file ID. Thank you.

Ivan Pajic 

Hi Ivan,
I tried downloading the plugin from my browser but it fails halfway. I tried to resume the download but it starts again and fails in the same point.


I just uploaded the “idea.log” file that is inside the .zip generated when I Collect Logs. This is the Upload id: 2024_05_14_29gdU4zvQpUQK3528NfwBB (file: idea.log)

I tried to download a different plugin from my browser ust in case to check if I could download and it did download with no issues.
https://plugins.jetbrains.com/plugin/20578-ikun-progress/versions/stable


 

mstival 
Thank you for the information.
Just to check if the issue is related to the size of the plugin, could you please try to download another (pretty big) plugin: https://plugins.jetbrains.com/plugin/7973-sonarlint/versions/stable? (it is around 200 MB).

I tried to download the https://plugins.jetbrains.com/plugin/13180-palantir-java-format/versions/stable plugin on my end and could download it, but it was unexpectedly slower compared to downloading other plugins. I'll check further internally.

In your log file, I can see that the download fails in the middle of the process for some reason. It looks like a timeout is expired.
How long does it take until the connection/download fails?

For information, I ended up finding a solution on the day I had the issue.

And for some reason… It was related to my network connection. It had issues only to connect to jetbrain store. But as soon as I switched on my mobile device connection, it was working fine!

So if it happens to you… I have no other solution than trying to change your peering.

Ivan Pajic 

It seems my comment has been removed or deleted.

The palantir plugin fails consistently after reaching 3 and 3.5 Mbs of downloaded after 1 minute or so.

I could download the SonarLint plugin with no issue and much faster than the Palantir's plugin.

 

Hi Lejia Chen 

Nah, the download still fails using the link you provided. 
I also tried to use my phone's mobile network but it still fails. 

I don't know what might be happening because I can download other plugins but not the palantir one.

 

I tried to download palantir-java-format 2.36.0 and 2.40.0 and I have been able to download it succesfully. For the other versions in Google Chrome it says “File incomplete” starting from 2.44.0 I believe

Can you download the plugin from here: https://drive.google.com/file/d/1gkJQzK_O8w-iNkMZsMFVpw3gUpJ_kc-7/view?usp=sharing (clicking the download button in top banner right to download it).

If it fails to, I guess there might be a security tool in your system blocking it for some reason.