Can not renew my license although I am a student
My Jetbrains educational license had been expired. I reapplied for GitHub student license and it got approved. But, when I tried to reactivate jetbrains with GitHub, it says “If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link". The only message that I found in my student account was "Please link your license to your account or a new or an existing JetBrains Account. You will need to use this account whenever you want to access JetBrains tools.
The link above expires on June 13, 2024.
To access your license after this date, go to the JetBrainsAccount portal and sign in or register a new account with the email address at which you received this message." I have tried several times to do exactly as the website and emails say and i am getting the same error again and again. I have even tried to delete that account but again register with the same school id, and still loops it again. Would kindly ask for any assistance with this matter. Thanks in advance.
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Thank you for reaching out to us. Please excuse the delay in getting back to you due to the enormous number of requests we got recently and our limited capacity to support complimentary subscriptions.
We would be happy to help you to solve your issue, and will just need a little more info.
Please send me any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
Hi, I have the exact same problem. Can you also help me?
Thank you for your request. We would be happy to help you to solve your issue, and will just need a little more info. Please send me the email address where the subscription was delivered/the number of order and any officially issued document (PDF or a photo) with your full name and confirmation of your current student status
in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
i have the same problem can anyone help me
Thank you for reaching out to us. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your GitHub username, send a screenshot of your GitHub profile with your name and the date of being verified as belonging to a student, a screenshot of your GitHub profile with your primary email address, your student email address and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
After getting this information and your supporting document I'll be able to investigate what was going wrong with the renewal of your student subscription.
Looking forward to hearing from you.