I can't get educational license.
已回答
I initially received a JetBrains Educational license via the GitHub Student Developer Pack. After expiration, I renewed it. I attempted to apply for a fresh Educational license. The system rejects my application with this message:
"This GitHub account has already been used to apply. Please check your inbox for an invitation email with instructions on how to proceed."
No invitation email arrived.
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Thank you for reaching out to us. After checking your JetBrains account I see that you used another email address linked with your GitHub profile for getting your previous student subscription. Please check your GitHub profile and use your primary GitHub email address for a renewal of your student subscription via your JetBrains account, clicking the dedicated link Renew my Education Pack, filling out the form and submitting it.
I'll appreciate it, if you let me know how it works for you. If the problem persists, please send me, your GitHub username, a screenshot of your GitHub profile with the date of verification as belonging to a student and any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
Looking forward to hearing from you.
Hello,
I'm having the exact same issue. I'm renewing my educational pack. I signed up initially via GitHub and remember having issues renewing the first time as well but I don't remember how I fixed it.
What can I do to fix this?
Thank you! Looking forward to hearing from you!
Thank you for your request. The problem with the renewal is caused by the existence of several JetBrains
accounts linked with your name. We would be happy to help you to solve your issue, and will just need a little more info. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the
problem, provide information about all student email addresses that you used for getting student subscriptions in the past and at present, your GitHub username, send a screenshot of your GitHub profile with your name and the date of being verified as belonging to a student, your student email address and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
Looking forward to hearing from you.
Natalia Kuznetsova
Thank you for the quick response!
As I was gathering the information to send a request I realized that my JetBrains renewal reminder was sent to a different email than the ones connected to my GitHub (I have one secondary email, one primary and a school email). I logged into my secondary email's account (on which I got the renewal reminder) and changed my email. Now it says my next expiration date is November so it seems to have extended the license.
Thank you for the help!
Thank you for your reзly. Unfortunately, we noticed some irregularities in your JetBrains account and now your student subscription is temporarily suspended. Please provide information about all student email addresses that you used for getting student subscriptions in the past and at present, your GitHub username, send a screenshot of your GitHub profile with your name and the date of being verified as belonging to a student, your student email address, a screenshot of your GitHub profile with your primary email address and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
Looking forward to hearing from you.
Natalia Kuznetsova
That is unpleasant to hear. Where should I send this information as it includes some personal information that I'd rather not share publicly. I also can't get a hold of a PDF that shows my student enrollment status at that school but I could provide an image of a school pass or a school ID card
Thank you for your reply. I understand your concern regarding the privacy and providing personal information in the public channel. However, I had already recommended you in my initial reply to your request to create a new request here https://www.jetbrains.com/support/sales/#email-sales, describe the
problem, provide information about all student email addresses that you used for getting student subscriptions in the past and at present, your GitHub username, send a screenshot of your GitHub profile with your name and the date of being verified as belonging to a student, your student email address and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
Thank you for understanding and cooperation! Looking forward to hearing from you.