Issue with renewing JetBrains Educational Pack after changing schools

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Rockwxp
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Dear JetBrains Support Team,

 

I used the JetBrains Educational Pack last year with my student email from a Swedish university. Recently, I moved to the U.S. and I am now enrolled in a new school with a new student email address.

 

However, when I try to bind my new school email to my JetBrains account, I receive the following message:

“You already have a JetBrains Educational Pack. Please check your JetBrains Account.”

 

When I attempt to renew using my new school email, I instead get this message:

“If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link.”

 

It seems I am unable to update my account with my new school email or renew the Educational Pack properly. Could you please help me link my new school email to my JetBrains account so that I can continue using the Educational Pack?

 

Thank you very much for your assistance!

 


 

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Natalia Kuznetsova
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Hello WU XIAOPENG,

Thank you for reaching out to us. The problem with the renewal is caused by the existence of two JetBrains accounts linked with your name. We would be happy to help you to solve your issue, and will just need a little more info. As you got an auto-approved student subscription, please send me any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.

After getting this documentation I'll help you to solve the issue by merging your both accounts into a single one for your convenience.

Thanks, I look forward to your response.
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Natalia Kuznetsova
创建于
Hello WU XIAOPENG,

Thank you for reaching out to us. The problem with the renewal is caused by the existence of two JetBrains accounts linked with your name. We would be happy to help you to solve your issue, and will just need a little more info. As you got an auto-approved student subscription, please send me any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.

After getting this documentation I'll help you to solve the issue by merging your both accounts into a single one for your convenience.

Thanks, I look forward to your response.
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Rockwxp
创建于

I have attached I20 from my university through email, can you see the email?

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Rockwxp
创建于

Hi Team,
any update on this case?

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Rory McCabe
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Hello, 

I believe I responded in a separate email thread confirming we had resolved the issue. Are you still facing issues?
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Sriharviruma
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I'm facing this same issue

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Natalia Kuznetsova
创建于
Hello Sriharviruma,

Thank you for your request. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your GitHub username, send a screenshot of your GitHub profile with your name and the date of being verified as belonging to a student, your student email address
and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility. 

After getting this information and your supporting document I'll help you to solve the issue.
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