can't renew my student license
已回答
I got a student license a month ago and now it says that it expired.
when i try to renew it i get "If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link", so i click on link and it says u have no license… so i click on “Apply for a free student or teacher license for educational purposes”, it takes me to applying for it but AGAIN i get "If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link", help please.
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Thank you for reaching out to us. After checking your JetBrains account I see that your student subscription is valid until October 25, 2026, and your JetBrains account is managed with this email address
gkrbdjvsv5@privaterelay.appleid.com (mailto:gkrbdjvsv5@privaterelay.appleid.com). That means, that you can use it as your login + password to use the software and the JB account. Please log in to your JetBrains account using this email address and password in order to reach your subscription here https://account.jetbrains.com/login. After downloading the tool, please activate it with the option JB account also using your email address and password.
Please note that we have unified our policy regarding JetBrains Accounts for individual customers: personal licenses must be managed under a single JetBrains Account.
Feel free to reply this message if you have any questions or need any assistance. If you need further assistance, please send me any officially issued document in the PDF format with your full name and the confirmation of your current student status in 2025/2026 academic year.