Problems with student licence
已回答
Hello, I have the same problem with my student licence. I was verified and received the E-Mail with “Congratulations! Your JetBrains Educational Pack has been confirmed.”
I also have my licence ID and downloaded Intellij IDEA Ultimate, but it startet with the free trial for one month and it says that it is available until 16.04.2027.
How can I solve this problem?
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I mean: available until 16.04.2026! Sorry.
So it is just available for one month
Thank you for reaching out to us. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your email address where the subscription was delivered/the number of order, your GitHub username (if applicable) and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
After getting this information and document I'll be able to help you to solve the issue.
Thanks, I look forward to hearing from you.
Did you figure it out? I have the same issue.
Thank you for reaching out to us. Please note that each case required the individual investigation of the problem. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your email address where the subscription was delivered/the number of order, your GitHub username (if applicable) and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2025/2026 academic year for validation of your JetBrains account ownership and eligibility.
After getting this information and document I'll be able to help you to solve the issue.
Thanks, I look forward to hearing from you.