problems with student license

已完成

I received a letter with the following text.

"Congratulations! Your JetBrains Student License is confirmed.

To activate your license, use the following link: 
Activate Educational License

After accepting the License Agreement, you will be asked to sign up for a Student JetBrains Account. You will use this account to sign in to JetBrains product(s) whenever you use them.

Happy coding! "


   The link I was given simply leads to a page with licenses, where it says that I do not have licenses available. in general, nothing happens.
and I can not start again: when I enter an email, they tell me that if you want to extend the license, then you are not there. although I never got a license.

have any ideas?

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Hi! Do you have another JetBrains account created with some other email (not your student one)?

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Hi, Anna, yes i do. Moreover, this is the only account that I have. But now i tried to sign in via my student email and random password, and i receive a message, and now it's okay, but perhaps these two actions are not connected, nevertheless thanks, Anna, now it's working, i hope.

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If you would like to join these two accounts, you can contact our sales team: https://www.jetbrains.com/support/sales.

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