PyCharm Community Edition 2019.3.4 not starting on win 10

Hi, 

Sorry, it's not immediately clear what is the issue. I would suggest to try deleting PyCharm's configuration folder (https://intellij-support.jetbrains.com/hc/en-us/articles/206544519) to ensure you start with the default settings. If that doesn't help, can you upload your log folder zipped to our FTP and let me know the file name? I will search for anything unusual.

Also, if you can start PyCharm using BAT script, how do you start it normally (when it doesn't start)?

Hi,

I once again reinstalled (after uninstalling and rebooting the system), still not starting on win 10 but see a new process show up in my Task Manager. How to upload the log?  

I normally start by clicking the shortcut. I click on the bat file and the application starts without any issues. here is content of the log.

2020-03-25 09:45:22,785 [ 0] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE STARTED ------------------------------------------------------
2020-03-25 09:45:23,940 [ 1155] WARN - #com.intellij.idea.Main - java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
java.util.concurrent.ExecutionException: java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
at java.base/java.util.concurrent.CompletableFuture.reportGet(CompletableFuture.java:395)
at java.base/java.util.concurrent.CompletableFuture.get(CompletableFuture.java:1999)
at com.intellij.idea.StartupUtil.runInEdtAndWait(StartupUtil.java:678)
at com.intellij.idea.StartupUtil.startApp(StartupUtil.java:227)
at com.intellij.idea.StartupUtil.prepareApp(StartupUtil.java:213)
at com.intellij.ide.plugins.MainRunner.lambda$start$0(MainRunner.java:45)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
at com.mercury.javashared.agentloader.AgentBootstrap.startAgent(Unknown Source)
at java.desktop/java.awt.Toolkit.getDefaultToolkit(Toolkit.java:581)
at java.desktop/java.awt.Toolkit.getEventQueue(Toolkit.java:1499)
at java.desktop/java.awt.EventQueue.invokeLater(EventQueue.java:1318)
at com.intellij.idea.StartupUtil.lambda$scheduleInitUi$9(StartupUtil.java:265)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
... 1 more
2020-03-25 09:45:24,257 [ 1472] INFO - #com.intellij.idea.Main - IDE: PyCharm (build #PC-193.6911.25, 18 Mar 2020 02:51)
2020-03-25 09:45:24,278 [ 1493] INFO - #com.intellij.idea.Main - OS: Windows 10 (10.0, amd64)
2020-03-25 09:45:24,278 [ 1493] INFO - #com.intellij.idea.Main - JRE: 11.0.6+8-b520.43 (JetBrains s.r.o)
2020-03-25 09:45:24,278 [ 1493] INFO - #com.intellij.idea.Main - JVM: 11.0.6+8-b520.43 (OpenJDK 64-Bit Server VM)
2020-03-25 09:45:24,280 [ 1495] INFO - #com.intellij.idea.Main - JVM Args: -agentlib:jvmhook exit -Xms128m -Xmx750m -XX:ReservedCodeCacheSize=240m -XX:+UseConcMarkSweepGC -XX:SoftRefLRUPolicyMSPerMB=50 -ea -XX:CICompilerCount=2 -Dsun.io.useCanonPrefixCache=false -Djava.net.preferIPv4Stack=true -Djdk.http.auth.tunneling.disabledSchemes="" -XX:+HeapDumpOnOutOfMemoryError -XX:-OmitStackTraceInFastThrow -Djdk.attach.allowAttachSelf=true -Dkotlinx.coroutines.debug=off -Djdk.module.illegalAccess.silent=true -Djb.vmOptionsFile=C:\Program Files\JetBrains\PyCharm Community Edition 2019.3.4\bin\pycharm64.exe.vmoptions -Djava.library.path=C:\Program Files\JetBrains\PyCharm Community Edition 2019.3.4\jbr\\bin;C:\Program Files\JetBrains\PyCharm Community Edition 2019.3.4\jbr\\bin\server -Didea.platform.prefix=PyCharmCore -Dide.native.launcher=true -Didea.paths.selector=PyCharmCE2019.3 -XX:ErrorFile=C:\Users\<UserName>\java_error_in_pycharm_%p.log -XX:HeapDumpPath=C:\Users\<UserName>\java_error_in_pycharm.hprof -Xrunjvmhook -Xbootclasspath/a:C:\Program Files (x86)\Micro Focus\Unified Functional Testing\bin\java_shared\classes\jasmine.jar
2020-03-25 09:45:24,280 [ 1495] INFO - #com.intellij.idea.Main - charsets: JNU=Cp1252 file=Cp1252
2020-03-25 09:45:24,535 [ 1750] ERROR - llij.ide.plugins.PluginManager - Could not initialize class com.mercury.javashared.infra.Native
java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
at com.mercury.javashared.agentloader.AgentBootstrap.startAgent(Unknown Source)
at java.desktop/java.awt.Toolkit.getDefaultToolkit(Toolkit.java:581)
at java.desktop/java.awt.EventQueue.invokeAndWait(EventQueue.java:1348)
at com.intellij.idea.StartupUtil.startApp(StartupUtil.java:235)
at com.intellij.idea.StartupUtil.prepareApp(StartupUtil.java:213)
at com.intellij.ide.plugins.MainRunner.lambda$start$0(MainRunner.java:45)
at java.base/java.lang.Thread.run(Thread.java:834)
2020-03-25 09:45:24,536 [ 1751] ERROR - llij.ide.plugins.PluginManager - PyCharm 2019.3.4 Build #PC-193.6911.25
2020-03-25 09:45:24,537 [ 1752] ERROR - llij.ide.plugins.PluginManager - JDK: 11.0.6; VM: OpenJDK 64-Bit Server VM; Vendor: JetBrains s.r.o
2020-03-25 09:45:24,537 [ 1752] ERROR - llij.ide.plugins.PluginManager - OS: Windows 10
2020-03-25 09:45:24,691 [ 1906] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE SHUTDOWN ------------------------------------------------------
2020-03-25 09:45:25,036 [ 2251] INFO - #com.intellij.idea.Main - JNA library (64-bit) loaded in 1846 ms
2020-03-25 09:45:25,816 [ 3031] INFO - org.jetbrains.io.BuiltInServer - web server stopped
2020-03-25 09:45:25,828 [ 3043] INFO - penapi.util.io.win32.IdeaWin32 - Native filesystem for Windows is operational

Sorry, I seem to forgot provide an FTP link: https://uploads.services.jetbrains.com/

Please upload the zipped log folder there and let me know the file name

The piece of log that you show contains an error: 

2020-01-10 10:09:09,289 [   3037]  ERROR - llij.ide.plugins.PluginManager - Could not initialize class com.mercury.javashared.infra.Native 
java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
    at com.mercury.javashared.agentloader.AgentBootstrap.startAgent(Unknown Source)
    at java.desktop/java.awt.Toolkit.getDefaultToolkit(Toolkit.java:581)

This could be caused by a global Java Agent registered via an environment variable.

Please check _JAVA_OPTIONS and JAVA_TOOL_OPTIONS system environment variables

If you're not sure, please send the output of "set" command from cmd

Below are the system environment variables for _JAVA_OPTIONS and JAVA_TOOL_OPTIONS

_JAVA_OPTIONS=-Xrunjvmhook -Xbootclasspath/a:"C:\Program Files (x86)\Micro Focus\Unified Functional Testing\bin\java_shared\classes\jasmine.jar"

JAVA_TOOL_OPTIONS=-agentlib:jvmhook

I once again uninstalled and reinstalled pycharm, still not starting on win 10 but see a new process show up in my Task Manager. Here is the log again.

2020-03-26 14:40:35,146 [ 0] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE STARTED ------------------------------------------------------
2020-03-26 14:40:35,274 [ 128] INFO - #com.intellij.idea.Main - IDE: PyCharm (build #PC-193.6911.25, 18 Mar 2020 02:51)
2020-03-26 14:40:35,278 [ 132] INFO - #com.intellij.idea.Main - OS: Windows 10 (10.0, amd64)
2020-03-26 14:40:35,278 [ 132] INFO - #com.intellij.idea.Main - JRE: 11.0.6+8-b520.43 (JetBrains s.r.o)
2020-03-26 14:40:35,279 [ 133] INFO - #com.intellij.idea.Main - JVM: 11.0.6+8-b520.43 (OpenJDK 64-Bit Server VM)
2020-03-26 14:40:35,281 [ 135] INFO - #com.intellij.idea.Main - JVM Args: -agentlib:jvmhook exit -Xms128m -Xmx750m -XX:ReservedCodeCacheSize=240m -XX:+UseConcMarkSweepGC -XX:SoftRefLRUPolicyMSPerMB=50 -ea -XX:CICompilerCount=2 -Dsun.io.useCanonPrefixCache=false -Djava.net.preferIPv4Stack=true -Djdk.http.auth.tunneling.disabledSchemes="" -XX:+HeapDumpOnOutOfMemoryError -XX:-OmitStackTraceInFastThrow -Djdk.attach.allowAttachSelf=true -Dkotlinx.coroutines.debug=off -Djdk.module.illegalAccess.silent=true -Djb.vmOptionsFile=C:\Program Files\JetBrains\PyCharm Community Edition 2019.3.4\bin\pycharm64.exe.vmoptions -Djava.library.path=C:\Program Files\JetBrains\PyCharm Community Edition 2019.3.4\jbr\\bin;C:\Program Files\JetBrains\PyCharm Community Edition 2019.3.4\jbr\\bin\server -Didea.platform.prefix=PyCharmCore -Dide.native.launcher=true -Didea.paths.selector=PyCharmCE2019.3 -XX:ErrorFile=C:\Users\<username>\java_error_in_pycharm_%p.log -XX:HeapDumpPath=C:\Users\<username>\java_error_in_pycharm.hprof -Xrunjvmhook -Xbootclasspath/a:C:\Program Files (x86)\Micro Focus\Unified Functional Testing\bin\java_shared\classes\jasmine.jar
2020-03-26 14:40:35,281 [ 135] INFO - #com.intellij.idea.Main - charsets: JNU=Cp1252 file=Cp1252
2020-03-26 14:40:35,426 [ 280] WARN - #com.intellij.idea.Main - java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
java.util.concurrent.ExecutionException: java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
at java.base/java.util.concurrent.CompletableFuture.reportGet(CompletableFuture.java:395)
at java.base/java.util.concurrent.CompletableFuture.get(CompletableFuture.java:1999)
at com.intellij.idea.StartupUtil.runInEdtAndWait(StartupUtil.java:678)
at com.intellij.idea.StartupUtil.lambda$showUserAgreementAndConsentsIfNeeded$15(StartupUtil.java:673)
at com.intellij.ui.AppUIUtil.showConsentsAgreementIfNeeded(AppUIUtil.java:332)
at com.intellij.idea.StartupUtil.showUserAgreementAndConsentsIfNeeded(StartupUtil.java:673)
at com.intellij.idea.StartupUtil.startApp(StartupUtil.java:231)
at com.intellij.idea.StartupUtil.prepareApp(StartupUtil.java:213)
at com.intellij.ide.plugins.MainRunner.lambda$start$0(MainRunner.java:45)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.mercury.javashared.infra.Native
at com.mercury.javashared.agentloader.AgentBootstrap.startAgent(Unknown Source)
at java.desktop/java.awt.Toolkit.getDefaultToolkit(Toolkit.java:581)
at java.desktop/java.awt.Toolkit.getEventQueue(Toolkit.java:1499)
at java.desktop/java.awt.EventQueue.invokeLater(EventQueue.java:1318)
at com.intellij.idea.StartupUtil.lambda$scheduleInitUi$9(StartupUtil.java:265)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
... 1 more
2020-03-26 14:40:35,942 [ 796] INFO - #com.intellij.idea.Main - JNA library (64-bit) loaded in 760 ms
2020-03-26 14:40:35,964 [ 818] INFO - penapi.util.io.win32.IdeaWin32 - Native filesystem for Windows is operational
2020-03-26 14:40:36,213 [ 1067] INFO - llij.ide.plugins.PluginManager - Loaded bundled plugins: ChangeReminder (193.6911.25), Configuration Script (193.6911.25), Copyright (193.6911.25), EditorConfig (193.6911.25), Git (193.6911.25), GitHub (193.6911.25), IDEA CORE (193.6911.25), IntelliLang (193.6911.25), Machine Learning Code Completion (193.6911.25), Markdown (193.6911.25), Mercurial (193.6911.25), Properties (193.6911.25), PyCharm Community Customization (193.6911.25), Python Community Edition (193.6911.25), ReStructuredText Support (193.6911.25), Settings Repository (193.6911.25), Shell Script (193.6911.25), Subversion (193.6911.25), Task Management (193.6911.25), Terminal (193.6911.25), TextMate bundles (193.6911.25), YAML (193.6911.25)

I have uploaded the log file, name of the file is "Suresh_Pycharm_log.txt"

_JAVA_OPTIONS=-Xrunjvmhook -Xbootclasspath/a:"C:\Program Files (x86)\Micro Focus\Unified Functional Testing\bin\java_shared\classes\jasmine.jar"

JAVA_TOOL_OPTIONS=-agentlib:jvmhook

Could you try deleting those variables from the environment (temporarily)? 

Thank you, I deleted and able to start pycharm. We can consider this issue as closed.

I was able to start PyCharm 2019.3.4 by removing %PyCharm% from the system path, and following instructions for  www.dll-files.com/vcruntime140_1.dll.html to download into my Win 10 C:\Program Files\JetBrains\PyCharm 2019.3.4\bin directory. 

Nevermind the previous message. I tried to install Nodejs and now PyCharm is not starting up again (just getting the "PC PyCharm Professional 2020.2" splash screen.