AI Assistant "Providers & API keys" stuck on Loading - LlmProfileService timeout
Problem description:
The AI Assistant settings page Settings -> Tools -> AI Assistant -> Providers & API keys remains permanently on "Loading".
The problem occurs immediately after a clean installation, even before any company BYOK/OpenAI-compatible provider is configured.
The issue is reproducible on:
- IntelliJ IDEA 2026.2.4
- AI Assistant 262.11879.100
- Windows 11
No company LLM provider is configured at the time the problem occurs.
Observed behavior:
The page never finishes loading.
Other AI-related functionality appears partially functional.
For example, model selection is available in some AI actions (e.g. Java to Kotlin conversion).
Relevant log entries:
LlmProfileService - updating available llm profiles
After approximately 45 seconds:
LlmProfileService - Cannot get LLM profiles due to timeout
Additional log information:
Loaded bundled LLM profile rules
Loaded cloud rules version v3.3
Successful requests:
https://frameworks.jetbrains.com/llm-rules/version-mapping.json -> 200
https://frameworks.jetbrains.com/llm-rules/v3.3/llmProfileRules.json -> 200
https://frameworks.jetbrains.com/llm-default-agent/v1/config.json -> 200
The timeout occurs after the profile rules have been loaded successfully.
Steps to reproduce:
1. Start IntelliJ IDEA.
2. Open:
Settings -> Tools -> AI Assistant -> Providers & API keys
3. Observe that the page stays on "Loading".
4. Wait approximately 45 seconds.
5. Observe:
LlmProfileService - Cannot get LLM profiles due to timeout
Environment:
- IntelliJ IDEA 2026.2.4
- AI Assistant 262.11879.100
- Windows 11
- JDK: 25.0.4.1 (JetBrains Runtime)
Troubleshooting already performed:
- Uninstalled IntelliJ IDEA completely
- Deleted: %APPDATA%\JetBrains\IntelliJIdea2026.2
- Deleted: %LOCALAPPDATA%\JetBrains\IntelliJIdea2026.2
- Deleted Password Safe/KeePass data
- Reinstalled IntelliJ IDEA
- Reinstalled AI Assistant
- Issue remains unchanged
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Thanks for sharing this issue. It’s frustrating when the AI Assistant settings get stuck on loading, especially when trying to configure custom providers and API keys. Hopefully, the JetBrains team can investigate the LlmProfileService timeout and provide a fix in an upcoming update. It would also be helpful to know if there is a workaround for affected users. Looking forward to an update!