Not receiving email when renewing my license (Student)

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My faculty ( Babes-Bolyai, Romania) has licenses for students for IDEA products.

My last license has expired on 9th of October. Since then, I'm trying to renew my license by clicking on "Renew my Education Pack" but without success. Even though I am redirected to a confirmation page ( We've sent a confirmation email to you at h**********@***.ubbcluj.ro), I get no email in my inbox. I have  looked everywhere, but still no email.

What should I do?

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4 comments

Please contact our sales team: https://www.jetbrains.com/company/contacts/

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Permanently deleted user

I also have the same issue

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Permanently deleted user

I have the same issue i want to create a student account and it says (We've sent a confirmation email to you) but again nothing is there.

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Please see the comment from Yaroslav above.

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