Getting a license key

I recently ordered an upgrade from IDEA 4.5. I have not yet received my license key. Is there some reason this would be delayed? I figure license keys are pretty easy to create. I have waited more than the 48 hours since I ordered the product. Is there some discout you give for orders that are not delivered by the time you say they will be?

Thanks.

6 comments

There is a possibility that an e-mail with the license key was blocked by your spam filter or was not delivered due to some other problem. Please contact sales for the status: http://www.jetbrains.com/eshop/assistance/displayAssistance.do?assistanceProduct=IntelliJIDEA .

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I followed up with the contact form you gave me.

I also emailed orders@jetbrains.com yesterday, but have not yet received a response. (That was the email address that was listed in my order confirmation email from last week.)

Thank you.

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I suspect there is something wrong with your e-mail address or spam filters. Please try to contact sales from the different account or by phone.

You can drop me a test mail to support@jetbrains.com so that I can reply you and see if the messages can pass.

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I just emailed you from my gmail account.

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I've already replied. There should be no problems with the GMail accounts. Make sure you are using the same when contacting sales.

I've checked our system and found that your stored e-mail is chris.smoak+intellij@gmail.com. So, upgrade licenses were sent to this mail (which seems to be incorrect).

Your upgrade license has been just resent to your correct e-mail address.

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Thank you. I received your email and the key works.

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