Linux license server: "no response". Works in Firefox
Dear Intellij community and devs,
i am trying to install a new development virtual machine that also needs to run IntelliJ IDEA.
I am running into a weird issue with the license server though.
I have a fresh Fedora 35 Workstation Virtualbox VM and a fresh Ubuntu 20.04 Desktop Virtualbox. The Host is Windows 10.
Both VMs have the same problem.
When I enter our companies license server URL and test the connection I get a "No response" error.
On the same VMs desktop I can open the URL in Firefox without a problem. See screenshot below.
In the Ubuntu VM I even tried all possible installation options (snap, Jetbrains Toolbox and .tar.gz download).
They all give me "No response".
On the Windows 10 host the license server URL shows the same result in a browser, but the Intellij IDEA license server connection works without any problem.
Does anyone have an idea where the problem could come from?
Thanks for your help!
Rene
Please sign in to leave a comment.
Please contact support with the logs attached (Help | Collect Logs and Diagnostic Data).
Add the following in Help | Diagnostic Tools | Debug Log Settings before reproducing the issue:
Submit a ticket with the logs at https://intellij-support.jetbrains.com/hc/requests/new.
Serge,
with the additional log infos I was able to find the issue.
The license server call contains a URL parameter "&userName" and I had set a username in my Linux VMs that was different than my actual network username.
After I renamed the linux user everything was fine and I could activate a license from the license server.
Thanks for your help!
Rene