Problems with renewing student license
So for my course, i've been given instructions: You can also get IntelliJ Ultimate for free through the JetBrains Education programme6 – all you need to do is verify your university email address, however this is optional.
When I apply, i get "If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link", so i click on link and it says u have no license… so i click on “Apply for a free student or teacher license for educational purposes”, it takes me to applying for it but AGAIN i get "If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link", help please.
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Thank you for your request. Unfortunately, our records don't show any student subscription linked with your name. We would be happy to help you to solve your issue, and will just need a little more info. Please send me your student email address/the number of order/License ID and any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
Unfortunately, I am also encountering the same issue. I tried opening Intellij and all of sudden it said there any no licenses associated with my account. I tried renewing it and it keeps on cycling me back to the application page. When i try to apply i get an error saying “If i would like to renew my license, I should use the dedicated link in my student account”
Thank you for reaching out to us. We would be happy to help you to solve your issue, and will just need a little more info. Please send me the email address where the subscription was delivered/the number of order and any officially issued document in the PDF format with your full name and confirmation of your current student status in
2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
Okay, to what email do I send the documents?
Please send the required documents in the PDF format as the attachment to your reply for this message.
Thanks, I look forward to hearing from you.
License email : adebowale.712@unb.ca
I don't know if this is a glitch on my end but I am only able to attach images to this message, there is no option to attach pdf documents
Thank you for your reply. Unfortunately, without getting your up-to-date supporting document with your full name and the confirmation of your student status in 2024/2025 academic year I cannot proceed with processing your request. Please create a request at sales@jetbrains.com with a description of your problem and provide all necessary information with your supporting document.
Thanks, I look forward to hearing from you.
My license email is: 2369692@etu.cegpsth.qc.ca
I am also having the same issue as them and I never recieved an email to renew my license. Can you help?
Thank you for reaching out to us. Unfortunately, our records don't show any application or a student subscription linked with this email address 2369692@etu.cegpsth.qc.ca. Please check the correctness of your student email address. If you are a student, please apply for a free student subscription at https://www.jetbrains.com/shop/eform/students.
To obtain a free subscription, you may apply using any one of the following:
• An email address associated with your educational institution, for example, ijs@mit.edu (mailto:ijs@mit.edu).
• Your ISIC/ITIC membership: You can attach a scanned copy of your ISIC/ITIC card to your application.
• Your GitHub account: If you have a GitHub Student Developer Pack, you can use the Authorize with GitHub option to claim a free subscription.
If the option University email address doesn't work for you, please apply with the other options GitHub or ISIC card.
If you need any further assistance, please send me any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
Hi, unfortunately, I have exactly the same problem that is described above. How can I solve it?
Thank you for your request. We would be happy to help you to solve your issue, and will just need a little more info. Please send me the email address that you used in your application and any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
Hello again, I used my student mail to b.v.mozoliuk.fitis22@chdtu.edu.ua. I also took photos of my document that I am a student.
Thank you for sending the required information and your supporting document. Please excuse the delay in getting back to you. After
checking your JetBrains account I see that your student subscription
is valid until September 08, 2025, and your JetBrains account is managed with this email address bogdan.mozolyuk@ukr.net. That means, that you can use it as your login + password to use the software and the JB account. Please log in to your JetBrains account using this email address and password in order to reach your subscription. After downloading the tool, please activate it with the option JB account also using your email address and password.
Please note that we have unified our policy regarding JetBrains Accounts for individual customers: personal licenses must be managed under a single JetBrains Account.
Feel free to reply this message if you have any questions or need any assistance.
Hello, i'm having the same problem. I try to renew my student license either with University email address or Github education but the license is not activated.
Thank you for your request. We would be happy to help you to solve your issue, and will just need a little more info. Please send me your student email address, your GitHub username and any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
STUDENT EMAIL ADDRESS: daniele.borgna@student.univaq.it
GITHUB USERNAME: Borgna02
OFFICIAL DOCUMENT:
Thank you for sending the required information and the supporting document. After checking your JetBrains account I see that your student subscription is valid until March 30, 2026, and your JetBrains account is managed with your private email address dany***67@gmail.com. That means, that you can use it as your login + password to use the software and the JB account. Please log in to your JetBrains account using this email address and password in order to reach your subscription. After downloading the tool, please activate it with the option JB account also using your email address and password.
Please note that we have unified our policy regarding JetBrains Accounts for individual customers: personal licenses must be managed under a single JetBrains Account.
Feel free to reply this message if you have any questions or need any assistance.
Hello, i'm having the same problem.
My University email address is 17116010054@stu.wnmc.edu.cn.
Please check it for me ，thanks.
The system shows that the license you requested has not been linked to the account, please kindly offer your school-issued student certificate and we will provide follow-up assistance after verification, thank you!
Hello, i'm also having the same issue,
My university email: 5053231014@student.its.ac.id
Please help me
The system shows that the JetBrains student/teacher license you have applied for is linked to the JetBrains Account registered with your @gmail.com email address.
You can start using this JetBrains Account and password to activate the software directly.
If you have any further questions, please contact us by email.
Thank you for your time.
Hi, I've been getting the same issue recently, my license expired the other day and I can't renew it as it keep looping like the original post says. If you could help me and/or notify me when this is fixed that would be nice, thanks.
Please contact us at Sales.cn@jetbrains.com with details, using your email, thank you.
I too am having problems activating the account since I have switched schools since the first activation. My email is victor.bosneag@tum.de if you could please assist me.
Thanks in advance!
Thank you for your request. Please excuse the delay in getting back to you. The problem with the renewal is caused by the existence of two JetBrains accounts linked with your name. We would be happy to help you to
solve your issue, and will just need a little more info. Please create a request here
https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your GitHub username (if applicable) and attach any officially issued document in the PDF format with your full name
and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue by merging your both accounts into a single one for your convenience.
Thanks, I look forward to your response.
Hi, I've been getting the same issue recently, my license expired the other day and I can't renew it as it keep looping like the original post says. If you could help me and/or notify me when this is fixed that would be nice, thanks.
Thank you for reaching out to us. We would be happy to help you to solve your issue, and will just need a little more info. Please create a request here
https://www.jetbrains.com/support/sales/#email-sales, describe the problem, provide information about your student email address, GitHub username (if applicable) and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
Thanks, I look forward to hearing from you.
Hi JetBrains team,
I'm experiencing a similar issue when trying to renew my JetBrains Educational Pack. After I click the "Buy new license" button and then select "Renew JetBrains Educational Pack", nothing seems to happen — the website doesn’t proceed or show any further steps to complete the renewal. There’s no redirection, no pop-up, and no visible action on the page after clicking.
I'm using my valid university student email for this, and it had worked previously. Could you please assist me with this issue?
Thank you in advance!
Thank you for your request. Unfortunately, our records don't show any student subscription linked with your email address. We would be happy to help you to solve your issue, and will just need a little more info. Please send me the email address where the subscription was delivered/the number of order and any officially issued document in the PDF format with your full name and confirmation of your current student status in
2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
Hi JetBrains team,
I'm stuck in the same loop as the original poster of this thread. What do I need to do?