IntelliJ IDEA 2024.1 update download seems to fail

Answered

I'm using IDEA 2024.1 (241.14494.240) under Windows 10. For a few days now, the IDE notifies me about an available update to 2024.1.1 (241.15989.150) which I'd like to install.  When I click on the cog with the yellow dot on the upper right hand window titlebar, I see a menu entry “Download IntelliJ 2024.1.1 (241.15989.150)”, and when I click onto that line, the menu disappears, the yellow dot is gone and nothing else seems to happen. After closing and reopening the IDE, some time later the yellow dot will reappear again. To be able to install that update, I even installed the JetBrains Toolbox, but there the “Update” button and the option to “Update to 2024.1.1 (241.15989.150)” is disabled, I can chose to “Skip 2024.1.1 (241.15989.150)” only.

In the past, these updates worked without any problem, even though I'm behind a company firewall.  

Where can I see what's going wrong in the upgrade process? 

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4 comments

You can download and install manually from https://www.jetbrains.com/idea/download/index.html .

Toolbox cannot update apps installed manually, you can install another copy of the app with the version you need.

See https://intellij-support.jetbrains.com/hc/en-us/articles/4402159302802-Reporting-incremental-patch-updates-problems for the details how to collect logs for update issues and contact support with these logs via https://intellij-support.jetbrains.com/hc/requests/new .

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Thanks for your hints! Actually I do not want to use Toolbox or install the patch manually. I would just like to find out what problem occurs and what our security team will have to do in order to make that update possible. Can you point me to something I'd have to look for in my idea.log? There are no files named idea_updater.log or idea_updater_error.log in that directory.

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IDE may not update if the notifications are disabled, see these related issues:

https://youtrack.jetbrains.com/issue/IJPL-56044/Update-Downloads-the-patch-file-but-doesnt-update-IDE
https://youtrack.jetbrains.com/issue/IJPL-54222/No-platform-updates-when-notifications-is-silenced

If the issue is reproducible with the default settings (File | Manage IDE Settings | Restore Default Settings…), please contact support with the logs.

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Hi,

> To be able to install that update, I even installed the JetBrains Toolbox, but there the “Update” button and the option to “Update to 2024.1.1 (241.15989.150)” is disabled

If you hover the mouse over the disabled `Update` button, you can see the detailed message about why it can't be updated.

Most case is that by default IDE is installed in C:\Program Files\JetBrains\ which doesn't have write permission for current user.

See https://toolbox-support.jetbrains.com/hc/en-us/articles/13696838691474-How-to-update-a-tool-if-The-installation-path-is-not-writable-error-is-shown for details.

 

> I see a menu entry “Download IntelliJ 2024.1.1 (241.15989.150)”, and when I click onto that line, the menu disappears, the yellow dot is gone and nothing else seems to happen

 

If you still have this issue after trying Serge suggestion, please reproduce this issue and click the IDE main menu `Help | Show Log in`, and share the idea.log there. You can upload it in https://uploads.jetbrains.com/ and share us the upload id.

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