This article is dedicated for reporting performance problems with IntelliJ IDEs and related information to JetBrains support. You can submit a support request via Help menu in your IDE or via Submit a Request button at the top of this page.
IDE hangs and doesn't respond
Please refer to this document for reporting the problems when IDE is completely frozen and doesn't respond to any actions for a long time.
If you can continue working with the IDE, but it feels slower than expected, CPU usage is high or there is a memory leak, read below.
Enabling Profiler Agent
Profiler agent is enabled by default in EAP builds, to enable it in the release builds do the following:
- Help | Edit Custom VM Options or locate the .vmoptions file for your product
- At the end of the .vmoptions file add the following line:
Windows/Linux users running under 64-bit JVM and editing <product>64.vmoptions file should use this line instead:
IntelliJ IDEA and PyCharm Community Editions do not include a YourKit profiler agent, because the YourKit agent library is not open-source. To take a CPU or memory snapshot with the Community Edition, you can download an evaluation version of YourKit Java Profiler, copy the yjpagent library to the IDE bin directory, add it to the .vmoptions as described above, and connect to the running IDE instance from the standalone YourKit Profiler UI.
After restarting the IDE you should see two new items under the Tools menu: Start CPU Usage Profiling and Capture Memory Snapshot.
To provide an informative CPU snapshot you should click on Start CPU Usage Profiling and then perform the actions which are causing performance problems, try to reproduce the performance problem several times while the snapshot is being recorded, then click on the Tools | Stop CPU Usage Profiling to save the snapshot file (snapshot is saved in the user home directory and IDE will show a notification with the exact file name, the extension of the file is .zip). If you don't see a notification and can't find the snapshot file, please check that notifications are enabled for the Profiler.
When reporting the problem, please make sure to describe what you were doing in detail.
CPU Snapshot with Invocation Counts
When asked to provide a snapshot with the invocation counts, in addition to the -agentlib... option please also add the following into the .vmoptions file:
Make sure there is no disabletracing option in the -agentlib... line, use the options string from the Enabling Profiling Agent section of this document.
Restart your IDE and capture the CPU snapshot from the Tools menu or using the toolbar button.
If the problem you are reporting is related to the heavy memory usage and frequent garbage collection, while increasing the heap size doesn't help, use the Capture Memory Snapshot menu item. To capture automatic memory snapshots when IDE runs out of memory, add
into .vmoptions file. .hprof dump file will be created in the current working directory of the application (IDEA_HOME/bin). In case this directory is read-only, add
option to change it. See Oracle documentation for more details.
Please note, that memory snapshot may contain the sensitive source code from your project.
jmap Binary Memory Snapshot
Use jmap utility from the Java distribution to get shared object memory maps or heap memory details for a process. Process ID (pid) can be obtained using jps utility or your system specific process manager. Example:
jmap -dump:live,format=b,file=heap.bin <pid>
When IDE hangs and doesn't respond so that you can't use the menu to capture the snapshot, please provide the thread dumps.
Profiling Slow Startup
To profile slow startup by automatically enabling CPU snapshot recording right after IDE is started, please use the sampling option:
Adjust this line depending on the OS and the JDK (32-bit/64-bit, see in Help | About). Please check the Enabling Profiler Agent section above. You just need to replace delay=10000 option with the sampling option and make sure NOT to specify the probe_disable=* option.
CPU snapshot file will be saved automatically after your close the IDE into your HOME directory with the .snapshot extension.
Uploading Snapshots to JetBrains FTP Server
If your snapshot is smaller than 10MB, it's fine to attach directly to support tickets or YouTrack issues. Otherwise, please use https://uploads.services.jetbrains.com/ or FTP:
After you've saved the snapshot, please upload it to our FTP server: ftp://ftp.intellij.net/.uploads/ (anonymous login, .uploads directory has no permissions to list/download files, only for upload, so that other users will not be able to download your snapshots). Inform JetBrains developers via YouTrack performance problem report about the uploaded file and provide its name (or send this file name to the Support Team via the ticket).
If you can't use FTP, upload the snapshot at https://uploads.services.jetbrains.com/ or use some file sharing service, like Dropbox, Google Drive, etc. and send us the link.
Please see Uploading Large Files for JetBrains Support Team for more details.