IDE Can't Connect to JetBrains Account
If you already have a license for JetBrains tools and don’t have a connection to the JetBrains Account service, you can register your IDE using an offline activation code or restore the connectivity following the troubleshooting guide below.
To start a trial, your IDE should be able to connect to the JetBrains Account service at https://account.jetbrains.com/ to obtain a free trial license. Your computer needs to be connected to the internet to start a trial of JetBrains IDEs and .NET tools, such as IntelliJ IDEA Ultimate Edition, PyCharm Professional Edition, AppCode, CLion, DataGrip, GoLand, PhpStorm, RubyMine, WebStorm, Rider, DataSpell, ReSharper, ReSharper C++.
In some rare cases, when the product cannot open a browser on your computer, you will be provided with a link to copy and open it in the browser manually. If the product cannot accept a response from the browser (e.g., because all ports are busy), you should go through the following alternative procedure obtaining an IDE authorization token in the browser. You will need to copy a link provided in the product, open it in your browser, go through the account login or creation process, and paste the IDE authorization token you obtain back into the product to activate it. In order to finish the authorization process, the IDE should be able to connect to JBA with the obtained one-time token.
If access to JetBrains Account is not possible from the IDE or the browser, you'll need to troubleshoot the connection to obtain your trial license.
Here are some of the possible causes of issues, along with some workarounds that should help you restore connectivity to JetBrains Account:
- Check that you are connected to the internet on the computer where the IDE is installed. Try opening some web pages in the browser to verify that you are connected.
- Some JetBrains domains might be accidentally blocked or re-routed to other IP addresses in the hosts file on the computer where the IDE is installed.
The hosts file is typically located at %SystemRoot%\System32\drivers\etc\hosts for Windows and at /etc/hosts for macOS and Linux. Please refer to this Wikipedia article for more information about the hosts file and other possible locations depending on the operating system.
You need to verify that the file doesn't contain any records related to the jetbrains.com or account.jetbrains.com domains. If it does, please remove the lines containing JetBrains domains and save the hosts file. You might need to restart your computer for any changes to take effect (depending on the operating system). - Firewalls could be blocking access, either via the domains allowlist/blocklist or by restricting access from the specific application (in our case, one of the IntelliJ IDEA-based IDEs), when the IDE tries to establish the connection. Please check whether you have a firewall enabled and verify the rules set up in the firewall configuration if you do, removing any rules blocking IDE access to JetBrains domains (jetbrains.com, account.jetbrains.com).
- Access might be blocked by your ISP (Internet Service Provider) or corporate network provider on the DNS (Domain Name System) level. You can try using alternative DNS servers, such as Google's Public DNS 8.8.8.8 or 8.8.8.4, Cloudflare's/APNIC's Public DNS 1.1.1.1, or alternative Public DNS providers depending on your location.
Both Google and Cloudflare/APNIC provide detailed instructions on configuring their DNS on Windows, Linux, and macOS. You can also contact your company's IT helpdesk or ISP support to resolve the problem if you confirm that a DNS block is the cause of the connectivity issue. - There might be a proxy server between you and our server that intercepts traffic and substitutes our certificate with its own, which is different and will not be accepted by the IDE. Thus the IDE won't be able to establish the connection. Alternatively, the proxy server might be blocking access to JetBrains domains completely.
Note that this proxy server may be entirely transparent for you and may work without any explicit proxy configuration in your system. Please contact your organization's IT helpdesk or ISP support to get the issue resolved.
If troubleshooting page doesn't help and the proxy is used, we suggest to open JBR net properties file:
Windows: <IDE_installation_folder>\jbr\conf\net.properties
MacOS: <IDE_installation_folder>/Contents/jbr/Contents/Home/conf/net.properties
Linux: <IDE_installation_folder>/jbr/conf/net.propertiesand change the line about system proxy to `java.net.useSystemProxies=true`.
Should you still experience issues connecting to the JetBrains Account service, please contact JetBrains Support for further assistance.
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Hi, Mikhail,
Can you elaborate what you mean by "You will need to copy a link provided in the product, open it in your browser, go through the account login or creation process, and paste the IDE authorization token you obtain back into the product to activate it." ? I don't see such option on https://account.jetbrains.com .
I am trying to use free trial of Clion behind my company's proxy server. I have exactly the same issue as described in the title of this post. Basically, I need to find a token as it ask for "IDE authorization token" due to the failure of login (directly from IDE when I click "Free Trial").
Thanks,
Frank
I can accesss account.jetbrains.com with my browser, but my WebStorm cannot (connection time out). That means I cannot sign in even for the trial. I have checked my hosts file, there's nothing related to jetbrains.
Since I am using Student license, I cannot get the offline activation code. So how can I use the product?
Hi, we have also an environment behind a proxy. I didnt find any option to use a proxy.
The trouble message also does to have some problem, see the following Image:
If I click contact technical support I get "{1}".
I am having the same issue as everyone above. Our company has a proxy. I cannot get past the "Couldnt start {0} EAP due to a login problem". I am trying to start a trial while the company acquires a license for me. I have a feeling even if I have a license, this issue will still be a problem. Can we get a real answer on how to fix this?
I have the same exact problem.
macbook
Problem:
Not allowed into the account https://account.jetbrains.com/
Solution:
Went to etc > hosts file (admin access), removed the lines containing JetBrains domains, and saved the hosts file. Everything immediately worked without rebooting anything!
Thanks! Very detailed article!
What does it mean? Is it that the intranet equipment(LAN PC) is not allowed to be used?
! Solution !
For those who want to access trial version only and cannot login to JetBrains account: go to Proxy popup inside of License window and select Auto-detect proxy settings. Worked for me.
Same problem with you all. So stressed since our Capstone project is coming soon and coding the system wasn't done yet. I have tried all the suggestions above but the PC is okay..and the suggestions didn't work for me. So, what's surprising, is we have a blackout at home, so I used a personal hotspot to login to PyCharm using my Educational Jetbrains account. And I managed to log in luckily. I tried so many times but this one worked.
Note: Not necessarily that you'll use a hotspot WiFi..any routers/pocket WiFi will.
The problem in my case was the laptop's WiFi, Network profile. It should be a Private network profile to log in successfully. Kindly check the screenshots here.
*Under the name of your WiFi, click 'Properties'.
*Check the Network Profile, it must be 'Private'.
*Done. See if you can log in to your JB account to the Jetbrains IDE.
#pG
Christian Shaw It will be possible in one of the future updates, it's work in progress. Previously it was hard to implement since the activation dialog is shown on the very early stages of the app initialization and there was no easy access to the settings/proxy and other IDE components. Now the license dialog will be async and it would be possible to provide access to the proxy settings before the IDE is activated.
Can you please give the ability to update the proxy settings that intellij uses to connect to the Jetbrains server on that window.
The link to the browser didn't work on the latest version and we had to install a previous version for it to work and get the trial, while we wait for the license.
This is not a good experience for an experienced user, nevermind a first time user. Any reason you are putting up barriers to entry?
Very frustrating. How do I obtain a free eval license? I can connect to jetbrains from browser, but IDE just sits there waiting to login and comes back with an error. The above article may be all correct, but I am not getting it.
ok, if I download to another machine not on the corp network, I was able to activate my trial license. But the work I need to do has to be on the corp network. When I try to activate the trial on this corp machine I get a connection timed out dialog on in the ide. Trying to follow this article did not work. There is no way to get or enter an activation code.
I also tried to set no_proxy for jetbrains to see if I can get there from the corp network. Why is this tool, which is beautiful by the way, so difficult to setup. If I can't use the beauty of your product it might as well not even exist. As I started with, so frustrating.
One other piece of information. If I click on the "buy license" link in the License dialog I am taken to a webpage. So I am not sure if this is a firewall issue. Something else seems wring. Sigh
Canhtart, the exact that case is covered in the article:
This makes no sense. Educational license holders could perform offline activation before, but it was removed. Those of us that are using an educational license and getting this issue, have no solution but to buy the full license? Please... Might as well have an asterisk next to "free education license".
I really like PyCharm, but this has hurt the image of JetBrains for me. To remove an existing feature on an IDE is ironic.
My case specifically: I am on Arch, and the IDE cannot find my browser to access the log-in page. This support article doesn't mention this culprit, I am stuck. Any environment variables?
Lauching PyCharm after disconnectiong VPN solved my case. This is still a bug as PyCharm help document asks us to enable system proxy in net.properties file. There is no valid error message to indicate there's a network issue.
Km220326d No other options. You must have a working connection from the IDE process to account.jetbrains.com host. That's the only possible way to get it working. Make sure your connection is not blocked by a firewall/DNS/ISP. Try registering using a tethered connection from your mobile phone.
Daniel LE CARDINAL Please make sure IDE connection to account.jetbrains.com is not blocked. If you are working in the isolated environment with no connection to account.jetbrains.com, please contact the sales team for the offline trial: https://www.jetbrains.com/support/sales/.
same than previous people. Browser not triggered when i click on Login to jetBrain Account for a trial. Then clicking on Contact Technical Support and link copied and when i paste it on an email...got 0.
Definitively most of the people who moved to Visual Code (because of the efficiency and robutness of the tool ) will never come back to Intellij, don't you think ?
Same issue as above. Installed dotUltimate at work to try out Rider but can't activate the trial license because it won't launch the browser for me to log in. Wasted so much time trying to find a solution that I'm giving up and uninstalling.
Hi all,
context : virtual Windows package install + proxy server
is the write access to conf folder is nedeed ? for license but also for plugin or other specific need
Windows: <IDE_installation_folder>\jbr\conf\net.properties
Is it possible to use conf files from a profile files ? %PROFILE%/.IDEA for example on windows
Thanks
Régis
I have a problem starting Clion. I have created an account on jetbrains and a license that lasts until March 24, but here you can see in the pictures what happens when I click to log in through the account and when it should open for me through the browser. can you help me?
Km220326d You can try offline code if you are not using EDU license: https://sales.jetbrains.com/hc/en-gb/articles/360016995379.
that's the problem for me because I can't because I'm using a student license
is there any alternative way of applying?
Tha same problema like Shriharsh Alok Mishra
In my case, it helped to restart the IDEA 2025.1 as Administrator on Windows to deal with JetBrains account login issue:
When I click on Login, error occurs »Application not found«. So I try the Copy-Paste Token approach, but the input field does not accept any Paste operations (right click also doesn’t display any context menu), I can type in the code manually (which is a pain), but no arrow-keys work and removing characters doesn’t work as well. Please provide me with a solution to this. If not, I guess I’ll have to keep using VS…
Boris Kostadinov There is some UI issue specific to your OS.
Please file a bug at https://youtrack.jetbrains.com/newIssue?project=IJPL with more details and logs: https://intellij-support.jetbrains.com/hc/en-us/articles/207241085 .
If it's not an EDU license, you can also use the offline activation method: https://sales.jetbrains.com/hc/en-gb/articles/360016995379 .
Nothing helps me with this problem. When I try to log in to my account, I constantly encounter errors like "localhost is not transmitting data" or "localhost cannot establish a connection." I've tried disabling the firewall, connecting to different internet connections, changing proxy and DNS settings, but nothing helps. Interestingly, I can log in to my account on another PC connected to the same internet connection.
I had uninstallation completely Intellij And I had reinstallation.
So I could sign in.
Refer to this link https://www.jetbrains.com/help/idea/uninstall.html#standalone when you uninstall.
In detail, I removed directories these are
'~/Library/Application Support/Jetbrains/{tools with problem}'
'~/Library/Cache/Jetbrains/{tools with problem}'
I'm a mac user.
I'm having the same issue and I can't use the software at the moment because it says the license is expired when I see it active in the account. Tried everything I could find and nothing worked.