IDE Can't Connect to JetBrains Account to Start a Trial

As of 2021.2.3, you will need a JetBrains Account to evaluate JetBrains IDEs and .NET tools, excluding their Community Editions and Educational Editions. You can read more about the change in this blog post. The list of tools covered by this new policy includes IntelliJ IDEA Ultimate Edition, PyCharm Professional Edition, AppCode, CLion, DataGrip, GoLand, PhpStorm, RubyMine, WebStorm, Rider, DataSpell, ReSharper, ReSharper C++.

To start a trial, your IDE should be able to connect to the JetBrains Account service at https://account.jetbrains.com/ to obtain a free trial license. If JetBrains Account is not accessible directly from the IDE but is accessible from your web browser, you should go through the following alternative procedure in the browser. You will need to copy a link provided in the product, open it in your browser, go through the account login or creation process, and paste the IDE authorization token you obtain back into the product to activate it.

If access to JetBrains Account is not possible from the IDE or the browser, you’ll need to troubleshoot the connection to obtain your trial license.

Here are some of the possible causes of issues, along with some workarounds that should help you restore connectivity to JetBrains Account:

  • Check that you are connected to the internet on the computer where the IDE is installed. Try opening some web pages in the browser to verify that you are connected.

  • Some JetBrains domains might be accidentally blocked or re-routed to other IP addresses in the hosts file on the computer where the IDE is installed.

    The hosts file is typically located at %SystemRoot%\System32\drivers\etc\hosts for Windows and at /etc/hosts for macOS and Linux. Please refer to this Wikipedia article for more information about the hosts file and other possible locations depending on the operating system.

    You need to verify that the file doesn’t contain any records related to the jetbrains.com or account.jetbrains.com domains. If it does, please remove the lines containing JetBrains domains and save the hosts file. You might need to restart your computer for any changes to take effect (depending on the operating system).

  • Firewalls could be blocking access, either via the domains allowlist/blocklist or by restricting access from the specific application (in our case, one of the IntelliJ IDEA-based IDEs), when the IDE tries to establish the connection. Please check whether you have a firewall enabled and verify the rules set up in the firewall configuration if you do, removing any rules blocking IDE access to JetBrains domains (jetbrains.com, account.jetbrains.com).

  • Access might be blocked by your ISP (Internet Service Provider) or corporate network provider on the DNS (Domain Name System) level. You can try using alternative DNS servers, such as Google’s Public DNS 8.8.8.8 or 8.8.8.4, Cloudflare’s/APNIC’s Public DNS 1.1.1.1, or alternative Public DNS providers depending on your location.

    Both Google and Cloudflare/APNIC provide detailed instructions on configuring their DNS on Windows, Linux, and macOS. You can also contact your company’s IT helpdesk or ISP support to resolve the problem if you confirm that a DNS block is the cause of the connectivity issue.

  • There might be a proxy server between you and our server that intercepts traffic and substitutes our certificate with its own, which is different and will not be accepted by the IDE. Thus the IDE won’t be able to establish the connection. Alternatively, the proxy server might be blocking access to JetBrains domains completely.

    Note that this proxy server may be entirely transparent for you and may work without any explicit proxy configuration in your system. Please contact your organization’s IT helpdesk or ISP support to get the issue resolved.

Should you still experience issues connecting to the JetBrains Account service, please contact JetBrains Support for further assistance.

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